Client Account Manager
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AI Summary
The Client Account Manager acts as a strategic liaison between clients, healthcare providers, and internal teams to ensure seamless service delivery. They are responsible for resolving operational challenges, managing escalated issues, and monitoring account performance metrics.
Benefits:
- 401(k)
- 401(k) matching
- Company parties
- Dental insurance
- Employee discounts
- Free food & snacks
- Health insurance
- Opportunity for advancement
- Paid time off
- Parental leave
- Savings bank
- Training & development
- Vision insurance
- Wellness resources
Summary
Under the direction of the VP of Claims and Hospital Operations, the Client Account Manager will serve as a strategic liaison between clients, healthcare providers, hospitals, and internal teams. This role is responsible for ensuring exceptional service delivery, resolving operational challenges, and strengthening client partnerships to support organizational success. The ideal candidate thrives in a fast-paced healthcare environment, excels at cross-functional collaboration, and has a strong understanding of managed care operations, compliance, and client relationship management.
Duties and Responsibilities
- Serves as the primary point of contact between client stakeholders, providers, hospitals, and internal teams to ensure seamless communication and issue resolution.
- Lead client meetings, facilitate discussions, and translate priorities into actionable deliverables.
- Build and maintain strong, trusted relationships with clients and other departments by proactively addressing needs and delivering exceptional service.
- Manage and resolve escalated contractual, operational, and payment-related issues with a solutions-focused approach.
- Conduct root cause analysis to identify trends, improve workflows, and prevent recurring concerns.
- Monitor account performance metrics and prepare reports to evaluate service effectiveness and identify areas for improvement.
- Track action items, project milestones, and ensure timely completion of deliverables.
- Analyze utilization trends, operational data, fraud/waste indicators, and performance outcomes to support informed decision-making.
- Partner with Health Plan representatives to resolve service concerns and implement special projects.
- Assist with training materials, documentation, and process standardization efforts.
- Take ownership of additional responsibilities and special assignments as needed.
Minimum Job Requirements
- Minimum 3 years of experience in account management, client services, operations, project management, customer success, or related business functions. Healthcare, managed care, health plans, or related healthcare operations experience is preferred.
- Demonstrated experience managing client relationships and resolving complex operational issues.
- Proficiency in EZ-CAP, Tableau, Smartsheet preferred
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, OneNote)
Skill and Abilities
- Strong analytical and reporting capabilities.
- Strong relationship-building and stakeholders management abilities
- Critical thinking and problem-solving mindset
- Demonstrate professionalism while engaging with stakeholders and partners
- Highly organized, detail-oriented, and able to manage multiple priorities in a fast-paced environment
- Lead projects beyond standard job duties and develop training materials
- Understand business needs and MSO Operations
- Manage multiple priorities and deadlines with strong follow-through
- Knowledge of payer operations, contract language, and DOFR interpretation preferred
About Us:
MedPOINT Management has been a leader in healthcare management services for over a decade, dedicated to improving patient outcomes and streamlining operations for our clients. Our team is passionate about making a difference, and we pride ourselves on fostering a collaborative and supportive work environment that empowers our employees to thrive.
This is a remote position.
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