Company:

Role Summary

We have an existing opportunity to add a Claims Service Representative to join our growing team! You will work in a remote based environment.

The Claims Service Representative provides immediate and customer-focused assistance to policyholders who are calling to report insurance claims. Document initial loss details and activities to ensure that callers experience timely and service-oriented disposition of calls. Make determinations based on protocol if immediate adjuster attention is required and coordinate with vendors as required.

* In order to work remotely, you will require High Speed Internet. (Download and Upload speed must both be at a minimum of 50 mbps)
* Please note that this position requires shift work on a seven (7) day rotating basis with an 8 hour shift between the hours of 7am to 12am. Weekend shifts are mandatory.
*This is a full-time opportunity, and will require 37.5 hours of work per week.

Key Responsibilities:
• Review call report and ensure call has terminated properly, then forward accurate and complete call reports as required.
• Provide personalized customer service of the highest level
• Arrange for the dispatch of adjusters or vendor partners when required
• Field and answer branch inquiries and administer to appropriate area
• Maintain data base of service lapses reference for root cause, report trends and make recommendations to management
• Review claim information to determine proper next steps for processing against client guidelines/ service agreements

Qualifications and experience:
• Post secondary education is required
• Minimum of 1 year of customer service or administrative experience is required
• Knowledge of insurance/service industry or related experience preferred
• Strong computer and telephone skills with an aptitude/ability to learn
• Effective communication skills both written and verbal in English
• Attention to detail
• Team player with a strong commitment to quality and customer service
• Excellent time management and organizational skills
• Sound judgmental powers; ability to manage difficult customer situations, to respond promptly to the needs of the customer, solicit feedback to improve service, respond to requests for service/assistance
• Ability to adapt to change, meet the changing demands of the work environment, any delays or other unexpected demands.

What we offer:

• Salary range – $35,200.00 - $48,900.00 per year. Salary is commensurate with experience, qualifications, and internal equity
  •    In addition, you’ll enjoy:
  •    Work-Life Balance & Hybrid/Remote Work Opportunities 
  •    E-flex Benefits Program & Wellness Initiatives 
  •    Registered Retirement Savings Plan (RRSP) with 2% Match 
  •    Training, Career Development, and Employee Recognition Programs 
  •    Employee Referral Bonuses

We welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process

Unsolicited Outreach Statement – Recruitment Agencies

We will not accept unsolicited resume submittals from third- party recruiters and hereby request agencies to not contact our employees or managers directly to present candidates.  Be advised that we will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume and will consider any unsolicited resumes forwarded public information. We welcome resumes submitted directly from candidates.

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