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Manage service, maintenance, and setup matters for large-market accounts, serving as the primary contact for clients and brokers. Coordinate with underwriting, risk control, and internal departments; conduct new-business orientations; communicate special handling instructions; and resolve account questions and concerns.
At Gallagher, we’re looking for a Commercial Lines Claims Account Manager to join our team. In this role, you’ll lead efforts to deliver exceptional service and solutions to our clients. You’ll work closely with your team and clients to build strong relationships, solve challenges, and ensure every interaction adds value. This is your opportunity to grow your career while making a meaningful impact.
Works primarily with large market accounts, serves as liaison for all service, maintenance and set-up issues related to assigned accounts. Works with Underwriting and Risk Control staffs on account issues. Conducts New Business orientations, including Claims Reporting, coding, and any special service issues. Single point of contact for any service concerns or general questions, both account and broker. Negotiates and communicates special handling instructions, assuring compliance. Facilitates interdepartmental communications to address questions client may have concerning billing, legal questions, financial impact, etc.
Required: Associate's degree and 5 years related experience in insurance, and multi-line claims adjusting. Licensed or certified in all states in which claim oversight and direction is being provided.
Preferred: Bachelor's degree preferred.
At Gallagher, we believe supporting our colleagues goes far beyond the role itself. For more information, visit our Benefits page.
At Gallagher, we are dedicated to building an inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities. At times, we will consider transferable skills from previous roles.
Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)
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