CIRC - Community Manager (Redmond)

• Manages the day-to-day operations of the assigned community, including leasing, rent collection, resident communication, affordable housing compliance, maintenance coordination, office administration, coordination with condominium association, and supervision of property team (includes maintenance supervisor, maintenance technician, porter, and a compliance specialist). 

• Monitors occupancy levels, leasing performance, resident retention, and overall community performance.  

• Ensures timely completion of resident move-ins, move-outs, annual recertifications, inspections, and lease renewals.  

• Responds to resident concerns and resolve issues professionally and promptly.  

• Maintains positive relationships with residents, vendors, contractors, and agency representatives. 

• Coordinates and prepares for agency audits and inspections, taking lead on preparing the community for stakeholder visits. 

• Provides leadership, coaching, training, and performance management to onsite staff. 

• Enforce ease terms, community rules, and policies in a fair, consistent, and professional manner. 

• Conducts regular team meetings and promote a collaborative work environment. 

• Establishes performance expectations and hold team members accountable for achieving goals and standards. 

• Participates in recruiting, interviewing, onboarding, and staff development activities. 

• Responds to resident inquiries, complaints, and concerns promptly and professionally ensuring communications are clear, consistent, factual and appropriately documented.  Escalate serious grievances, legal matters or safety issues promptly to the Regional Community Manager. 

• Coordinates with CIRC’s resident services team as appropriate to support resident stability and successful tenancy. 

• Supports organizational culture and strategic objectives by promoting the Mission, Vision, and Values and contributing to our Culture of Excellence. 

• Performs other duties as assigned. 

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