Change Management Analyst

As the leading global type 1 diabetes (T1D) research and advocacy organization, Breakthrough T1D helps make everyday life with T1D better while driving toward cures. We invest in the most promising research to turn ideas into life-changing therapies and devices. We work with government, regulatory officials, and insurance companies to address issues that impact the T1D community -- breaking through barriers that limit access to care worldwide. We provide resources and guidance that makes it easier to live and thrive with T1D. This is more than a moment -- we're empowering a movement for the T1D community. Share your support and help educate and empower individuals facing type 1 diabetes.

Our mission is to improve lives today and tomorrow by accelerating life changing breakthroughs to treat, prevent and ultimately, cure T1D and its complications. Always, we are guided by a single purpose: As we drive towards curing type 1 diabetes, we help make everyday life better for the people who face it.

The Change Management Analyst works as a core member of Breakthrough T1D's Data & Technology Change Management Team, supporting the development and execution of organizational change management (OCM) across multiple systems implementation and technology projects. Primary systems include Salesforce CRM and Salesforce Marketing Cloud, Workday, Tableau, the Microsoft suite of tools, and various fundraising applications. Activities span OCM assessments and strategies, stakeholder analysis, communications and engagement, training and learning, Knowledge Center development, process improvements, adoption measurement, and related initiatives.

The Analyst works closely with project teams, business partners, leadership, and staff to help drive successful transitions that support Breakthrough T1D's mission and its supporters. The ideal candidate brings solid change management fundamentals, a self-starter mindset, a collaborative spirit, and a willingness to learn and grow across new change management capabilities.

Responsibilities

The Change Management Analyst will support, plan, and help manage the following:

• Support change management for technology capabilities including enterprise systems (Salesforce, Workday, Tableau, Microsoft suite, fundraising applications); infrastructure and network updates; cybersecurity; data governance; AI; and other technology initiatives
• Help assess change management needs and contribute to change management strategies and plans for projects of all sizes, including both comprehensive and minimal/agile approaches
• Execute change management activities and artifacts under the guidance of senior team member
• Support the development and execution of change readiness and impact assessments, risk assessments, gap analyses, process reviews, and results reporting
• Create and disseminate change communications, including all-staff emails, Teams posts, intranet memos, newsletters, and similar content
• Develop and deliver effective live, virtual, and self-paced user training, online and print instructional content, and short instructional videos using instructional design best practices
• Design, develop content for, and edit a wiki-based Knowledge Center supporting enterprise systems and processes
• Build user feedback mechanisms (surveys, focus groups, interviews) and collect and analyze adoption metrics
• Develop plans for adoption metrics collection, risk mitigation, reinforcement, and issue reporting
• Partner closely with business and technology stakeholders to gather change needs, develop materials, track deliverables, and meet timelines
• Support stakeholder engagement activities, including working groups, change champions, and super users
• Contribute fresh thinking on stakeholder engagement, communications, adoption motivation, and problem solving
• Help share change management practices and resources with team members and business
• Help maintain and apply change management processes, frameworks, and standards

Experience Required

• Bachelor's degree or higher in Organizational Development, Change Management, Communications, Learning & Development, Business Administration, or a related field — or equivalent work experience
• Familiarity with change management methodologies; coursework or certification (Prosci, CMAP, or equivalent) a plus
• 3 or more years of experience in change management, communications, training, or a related role, ideally at a large organization or management consulting firm, implementing Enterprise solutions
• Demonstrated experience creating and delivering change communications and training resources
• Excellent written and verbal communication skills, with the ability to create clear, succinct, user-friendly content for both executive and staff audiences and to draft polished presentations, reports, and other deliverables
• Experienced with tools used to create and edit training content and self-paced videos (e.g., Articulate Storyline, Camtasia, Snagit, video creation tools, SharePoint wiki, PowerPoint)
• Working knowledge of best practices for change management, communications, user training, and adoption
• Experience designing user feedback mechanisms (surveys, focus groups, interviews) and collecting, analyzing, and reporting adoption metricsAbility to manage individual workstreams and partner effectively with business and technology stakeholders
• Highly proficient in MS Word, PowerPoint, Excel, and other Office products
• Strong problem-solving and root-cause identification skills, with the ability to innovate and think creatively
• Comfortable working with general direction and proactive about asking questions and seeking guidance
• Experience communicating with and presenting to senior leadership and cross-functional stakeholdersFlexible, agile, and able to work on multiple varied projects and tasks in a fast-paced, collaborative environment
• Potential travel required: up to 10%

Desired Qualifications

• Experience with implementation of Enterprise systems such as Salesforce and Workday
• PMP, CSM, SAFe, Lean, Agile, or Six Sigma certifications
• Experience implementing technology in non-profit organizations

Salary Range: $125K-$135K

Essential Functions:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this position, the employee is regularly required to talk or hear.  The employee frequently is required to use hands or fingers, handle or feel objects, tools or controls.  The employee is occasionally required to stand, walk, sit, reach with hands and arms, climb or balance, and stoop, kneel, crouch or crawl.

The employee must occasionally lift and/or move up to 25 pounds, and infrequently up to 50 pounds.  Specific vision abilities required by this position include close vision, distance vision, color vision, peripheral vision, and the ability to adjust focus.

The noise level in the work environment is usually moderate.

Benefits:

Breakthrough T1D offers competitive benefits, including medical, dental, and vision coverage, a 403(b) retirement plan, voluntary benefits, flexible spending and commuter benefit accounts, an employee assistance program (EAP), life and disability insurance, performance-based bonuses, and generous paid time off. Benefits may vary by job level and full time or part time status.

Additional information:

Requests for medical, religious, and other exemptions will be considered on an individual basis. Breakthrough T1D will comply with all federal, state, and local laws.

Breakthrough T1D supports a diverse and inclusive workforce.
Breakthrough T1D is an Equal Opportunity Employer. 
All your information will be kept confidential according to EEO guidelines.