Centralized Service Assistant

Feel Seen at Thrive!

Learn more about Thrive here: https://thrivecommunities.com/

Salary Range: $33.65 - $36.05 per hour

Schedule: Full-time, Remote; Monday - Friday 9am - 6pm

Thrive's purpose is to be the most trusted partner in property management by delivering outstanding results for clients, inspiring associate engagement, and elevating living experiences for residents. By cultivating award-winning workplaces, we foster an environment of connection, compassion and fun that our personnel extend to everyday life at their communities. Happy, inspired associates lead to happy, supported residents. We are dedicated to our boutique, at-scale approach to property management and building communities that flourish, which stems from hiring strong associates to grow with Team Thrive!

Our Values are simple: Do the Right Thing, Do Work to be Proud of, and Be a Great Place to Work.

Voted one of Washington and Portland's best workplaces for several consecutive years, Thrive builds on its culture by offering the following benefits: 

• 34 Paid Days off Per Year (PTO, Paid Holidays, Paid Personal Day, Paid Day of Service, and Paid Birthday)
• Employer matched 401k retirement plan
• May be eligible for earned Leasing Commissions
• $0 premium medical, dental, and vision insurance effective 1st of the month following your start date
• Fully covered Long-term disability insurance for associates
• Fully covered life insurance policy for associates with supplemental life insurance options
• 24/7 Everyday Assistance Program (EAP)
• Voluntary Critical Illness, Accident, Hospital Indemnity, and Short-term Disability insurance
• Pet Insurance discounts
• Parking & Transit Commuter Benefits
• Annual professional development reimbursement
• Training opportunities and career progression/growth plans
• Company-wide parties and events  

What You'll Own  - Essential Responsibilities:

Financial Operations & Reporting

• Processes Accounts Payable (AP/P2P) for assigned communities, including entering and coding invoices in Yardi and ensuring vendors submit invoices directly through P2P.
• Routes invoices above site approval thresholds to the Regional Manager or Community Manager and completes invoice entry through full approval in fewer than 8 business days.
• Completes month-end close processing for assigned communities, identifies and corrects errors, and provides feedback to site teams.
• Completes ticket-based month-end requests within 24 hours and may require dedicated time to complete close for 5–10 sites in one day.
• Prepares financial reporting for assigned communities, including owner’s letters, variance notes, financial packets, and other required reporting for final site or Regional Manager review.
• Reviews and enters prelim and reclass transactions for assigned communities and confirms outstanding invoices for pending projects or purchases are accounted for.

Renewals & Resident Account Administration

• Generates, saves, and mails lease renewal paperwork and conducts follow-up calls.
• Coordinates with site teams on renewal pricing strategy and required approvals prior to mailing.
• Completes ticket-to-mail renewal processing within standardized timelines, with a target of fewer than 72 hours.
• Generates Statement of Deposit Account (SODA) notices and mails notices to residents.
• Partners with site teams to obtain inspection reports and charge rate sheets and completes SODA processing in fewer than 72 hours, with notices mailed by the end of the week.
• Mails 30-day delinquency notices and prepares delinquency packages for site delivery.
• Communicates delinquency delivery timelines with site teams, closes tickets upon completion, and completes delinquency ticket processing in fewer than 48 hours.

Systems & Centralized Support

• Utilizes Yardi, Zendesk, and EliseAI to manage day-to-day centralized workflows across assigned communities.
• Partners with site and regional teams to gather information, resolve workflow issues, and complete centralized administrative processes accurately and within established timelines.
• Performs additional duties as assigned by the supervisor.

What You'll Bring

• At least two years of property management experience and at least one year in a Community Manager-type role.
• Moderate computer knowledge; experience with word processing, On-Site, and internet marketing.
• Affordable housing experience preferred when supporting communities with affordable units.
• High school diploma or equivalent preferred.
• Ability to work in a fast-paced, customer service-oriented environment; meet deadlines; work independently and as part of a team; follow supervisor direction; and exercise problem-solving skills.
• Ability to interact with co-workers, supervisors, guests, residents, vendors, and the public in a professional and pleasant manner.
• Ability to apply logical thinking to define problems, collect pertinent data, establish facts, draw valid conclusions, initiate an appropriate course of action, and effectively convey ideas and goals to diverse personalities.

Work Environment & Physical Requirements

• Work is primarily performed in a remote, indoor office environment.
• Constant need (66%–100% of the time) for writing/typing, telephone use, finger dexterity, viewing computer screens, reading and reviewing reports and correspondence, and communicating by telephone or virtually.
• Lifting/carrying requirements: over 25 lbs. rarely (less than 1% of the time); 20–25 lbs. occasionally (1%–33%); less than 20 lbs. frequently (33%–66%); and under 10 lbs. constantly (66%–100%).
• Office equipment may include a calculator and telephone.

Equal Employment Opportunity

Diversity is celebrated at Thrive as we believe it makes us a better company. Our hope is that each associate feels welcomed, respected, and appreciated for their unique contributions. From our hiring practices, performance reviews, raise decisions, and opportunities for promotions, Thrive follows consistent and fair practices to ensure all Thrive employees and potential employees have an equal opportunity for employment and advancement based on merit, and are not discriminated against because of race, color, religion, national origin, age, sex, veteran status, pregnancy, childbirth, pregnancy-related conditions, disability, gender, gender identity, sexual orientation, or on any other legally protected basis. Our Human Resources department works with teams to make reasonable accommodations for those that require assistance in being able to participate in the interview process or meet the requirements of their position.

Background Check & Drug Screen Policy

Thrive Communities conducts background checks and drug screens for onsite property associates after the conditional offer of employment is accepted, in compliance with applicable federal, state, and local laws. Candidates will be asked to authorize these screenings and results will be reviewed on an individual basis by a designated HR representative. For questions on the screening process, please contact hr@thrivecommunities.com.

The 4-panel drug screen tests for the following:

• Amphetamines including Methamphetamine
• Cocaine Metabolites
• Opiates including Codeine and Morphine
• Phencyclidine ("PCP")

Thrive Communities reserves the right to modify this policy at any time without notice.