Girl Guides of Canada–Guides du Canada (GGC), a national membership-based organization, empowers every girl in Guiding to discover herself and be everything she wants to be. Our mission is to be a catalyst for girls empowering girls. Together, we’re building our vision of a better world, by girls.

GGC is currently welcoming applications to fill the Customer Care Centre Representative/Unified Banking Clerk position. (Contract until August 2027)

Remote work arrangement. Must reside in Canada. Must be open to Shift work Monday – Friday between 8AM-8PM EST.

About this Opportunity

This exciting dual role will be supporting two teams. This role will help you understand the Customer Care support provided to both volunteers and caregivers as well as the supporting of the Unit/District Treasurers who track the revenue (e.g., cookie sales, outdoor excursions) and expenses (e.g., badges for activities, camping supplies) for approximately 5,000 Units/District accounts nationwide.

In this role you will:

The Customer Care Centre Representative role responsibilities include:

Process a high volume of phone calls, chats and emails every day.
Become an expert on our programs, resources, processes, and deadlines so that you can provide timely responses to a full range of questions from the public, parents, and members.
Create a strong partnership with our Unit Guiders through providing them with timely and accurate administrative support.

The Unified Banking role responsibilities include:

Collaborate with Help Desk inquiries to identify and resolve unit/district banking related questions.
Provide customer service for volunteers, advising on any banking questions or concerns in a timely manner.
Develop and maintain electronic filing system related to ongoing email communications as well as back up information required for verifying transactions.
Be responsible for verifying the accuracy and compliance with policies of a high volume of revenue and expense transactions each day (approx. 100 transactions per day).
Understand and apply organizational policies regarding inclusivity to unified banking processes, member communication and customer queries/service

Apply organizational policies regarding inclusivity to content, member communication and customer service.

General

Adhere to all relevant policies, procedures, and practices.
Liaise with other departments as required.
Provide general, ongoing support to members/volunteers, responding to/directing inquiries and consulting with the appropriate groups and individuals to support the mission and vision of GGC.
Other duties as assigned.

You are the ideal candidate if you have the following:

Education, Designations and Certifications

Have completed a degree or diploma in a related field (Accounting or Business Administration) or have equivalent work experience.

Prior Work Experience

1-2 years of customer service experience

Competencies (Knowledge, Skills & Abilities)

Have intermediate knowledge of MS Office – Word, Excel, and Outlook.
Have excellent attention to detail, strong organization practices and sound analytical skills in relation to numerical data.
Can demonstrate the ability to provide exceptional customer service.
Comfortable working independently.
Critical thinking and problem-solving skills with the ability to effectively utilize provided resources and apply good judgment to escalate issues when required

Benefits:

What’s in it for you?

Collaborative hybrid/remote work environment.
Fun and friendly work environment and work-life balance.

Hiring Range: $22.69/hr - $26.78/hr

Application Deadline: October 2nd 2026 Submissions without a cover letter will not be considered.

If this sounds like a job tailor-made for you, apply today!

This position will remain open until filled. Interviews will be conducted on a rolling basis.
Submissions without a cover letter will not be considered. Please note that GGC accepts all genders for job applications. We encourage all candidates to apply.

GGC is committed to diversity, equity and inclusion. We value a recruitment and selection process that is inclusive and barrier-free, and we encourage applications from people who are racialized, Indigenous, people from the 2SLGBTQI+ community, people with disabilities and other equity seeking groups. GGC welcomes girls and women – cisgender and transgender – as well as non-binary people who are comfortable in spaces that focus on and are driven by the experience of girls.

Upon request, Girl Guides of Canada-Guides du Canada will make available accommodations during the recruitment process. Please note we do not require applicants to identify as a person with disability, or to disclose their disability, to request or access accommodation. Accommodation requests should be made in advance to People & Culture.

We thank all candidates for their interest. Only those selected for an interview will be contacted.

Girl Guides of Canada

CCC/UB Clerk

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