Cash Application Specialist

Company Overview

NWN is the leading AI-powered technology solutions provider for North America’s most innovative public and private organizations. For more than 30 years, NWN has helped over 6,000 CIOs deliver technology modernization programs with its Intelligent Workplace, Customer Experience (CX), Managed Devices, Cybersecurity and Public Safety, Connectivity, and Intelligent Cloud solutions.

The company’s proprietary Experience Management Platform ensures seamless service delivery, real-time observability and improved efficiency for its clients’ most demanding technology needs. NWN is a high-performance, high-integrity team of 1,200+ experts committed to a customer-obsessed culture, earning an 80+ Customer Net Promoter Score. The company has been recognized with hundreds of industry awards and is proud to be a ‘Best Place to Work’ with an 80+ Employee Net Promoter Score. For more information, visit: NWN.ai.

Responsibilities

The Cash Application Specialist is responsible for the accurate and timely application, reconciliation, and analysis of customer payments across multiple business entities. This role supports the Accounts Receivable function by ensuring payments, remittances, adjustments, and denials are processed correctly while maintaining strong internal controls and collaborating closely with Billing and Collections teams.

• Accurately and timely apply customer payments and denials through manual and electronic posting methods.
• Process and reconcile transactions across multiple subsidiaries and business entities.
• Review, validate, and correct credits applied within the billing system.
• Download, post, and reconcile remittance files from various payment sources.
• Process and reconcile credit card and debit card transactions.
• Post complex account adjustments and prepare journal entries in accordance with remittance documentation.
• Perform daily reconciliation of all posted cash activity and account balances.
• Research, resolve, and follow up on payment discrepancies, short pays, and overpayments.
• Analyze payment trends and transaction data to identify and resolve posting issues.
• Maintain established productivity, accuracy, and service-level standards.
• Partner closely with Billing, Collections, and other Finance teams to resolve account issues.
• Support continuous improvement initiatives and ensure compliance with internal controls and financial policies.
• Assist with month-end closing activities related to cash application and accounts receivable.
• Support system testing, process documentation, and workflow improvements.
• Provide cross-functional support for Accounts Receivable and Accounts Payable activities as needed.
• Performs other duties as assigned.
• Complies with all policies and standards.

 

Qualifications

• High School Diploma or GED required.
• Equivalent combination of education, training, and relevant work experience will be considered.
• 1-3 years Cash Applications experience Required
• Experience posting payments, reconciling accounts, and resolving payment issues.
• Experience using accounting, billing, or ERP systems; NetSuite experience preferred.
• Strong Microsoft Excel skills and experience working with financial data.
• Experience working in a fast-paced environment and collaborating with Billing, Collections, and other teams; Salesforce and additional AR/AP experience preferred.
• Knowledge of cash application, accounts receivable, and payment reconciliation processes. (17 proficiency)
• Strong analytical and problem-solving skills with the ability to investigate payment variances. (17 proficiency)
• Proficiency in Microsoft Excel, Word, and Outlook. (17 proficiency)
• Ability to interpret remittance data and apply payments accurately. (17 proficiency)
• Strong attention to detail and commitment to accuracy. (17 proficiency)
• Effective verbal and written communication skills. (17 proficiency)
• Strong interpersonal skills with the ability to collaborate across departments. (17 proficiency)
• Ability to manage multiple priorities in a fast-paced environment. (17 proficiency)
• High level of integrity, confidentiality, and professional conduct. (17 proficiency)
• Ability to work independently while contributing effectively within a team environment. (17 proficiency)

Remote: Job duties are performed from the employee’s home home or another approved remote location. Remote employees are expected to maintain productivity, communication, and availability during agreed-upon working hours, in alignment with company policies.

 

Requires Travel - Yes

 

At NWN, we provide a comprehensive benefits package to support your well-being in and out of work. This includes medical, dental, and vision plans, Health Savings Account (HSA) and Flexible Spending Accounts (FSAs), income protection through disability and life insurance, and a 401(k) with company match. Enjoy unlimited PTO, paid company holidays, hybrid/remote work, paid bonding leave for eligible employees, employee discounts, and access to our Employee Assistance Program (EAP). Additional offerings include accident, critical illness, long-term care, and hospital indemnity coverages, legal and identity theft protection, pet insurance, supplemental life insurances, referral bonuses, charitable donation matching, and allowances for eligible roles. Join a team that values the health and wellbeing of all our employees!

 

All offers of employment at NWN are contingent upon the successful completion of a comprehensive background check. This process ensures a safe and secure work environment for all employees.

 

NWN is an Equal Opportunity Employer: NWN provides equal employment opportunity to all employees and applicants for employment free from unlawful discrimination based on race, color, religion, gender, age, national origin, disability, veteran status, marital status, sexual orientation or any other status or condition protected by local, state or federal law.