Call Center Representative

• Provide outstanding customer service and support while building positive relationships with employees and clients.
• Respond to employee inquiries in a call center environment via telephone.
• Assist with benefits and payroll-related questions, research issues, and process required documentation.
• Troubleshoot and resolve customer concerns with professionalism and accuracy.
• Meet or exceed quality standards, productivity goals, and performance metrics while delivering an exceptional customer experience.

Required: High School Diploma/GED and 1+ years of related experience.

Preferred:

• Previous customer service experience.
• Strong typing skills and basic computer proficiency.
• Excellent communication and problem-solving skills.
• Ability to multitask and navigate multiple systems while assisting customers.
• Experience using Microsoft Office applications, including Excel, Outlook, Word, and PowerPoint.
• Exposure to employee benefits, human resources, or payroll processes.
• Previous call center experience.

Behaviors: Understanding of the insurance brokerage business and customer service processes/tasks

At Gallagher, we believe supporting our colleagues goes far beyond the role itself. For more information, visit our Benefits page.

• Competitive compensation
• Comprehensive benefits programs designed to support your well-being 
• Career development opportunities and ongoing learning 
• A collaborative, people-first culture with accessible leadership 
• The opportunity to do meaningful work with global reach and local impact 

At Gallagher, we are dedicated to building an inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities. At times, we will consider transferable skills from previous roles.

Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)