Business Retention Specialist

About the Role:

The Business Retention Specialist handles inbound calls in a call center environment on a variety of subjects.

***This position can be filled remotely anywhere with the country.***

What You'll Do:

• Resolve customer inquiries, billing issues and product/service concerns
• Explain and save products and services to existing customers
• Access and update customer accounts through computer-based systems with the customer on the phone
• Gains and maintains product/service knowledge, working knowledge of telephony technology and industry updates
• Utilize systematic resources as needed to perform task
• Other duties as assigned

Do You Have?

• Good telephone communication skills and customer interface ability
• Ability to manage multiple priorities in a fast-paced environment, use proper discretion in evaluating/elevating customer issues, work as a team player, and defuse difficult situations
• PC skills (Windows), 10-key and keyboarding skills
• The ability to take initiative and accountability in obtaining general knowledge of billing systems and order entry
• Must be able to work flexible hours on a rotating schedule including evenings, holidays, and weekends. Also, overtime may be required.

Even Better:

• At least 1 year of call center experience, preferably in the telecommunications industry
• Relevant systems knowledge
• Bilingual (Spanish/English) skills are a plus
• Sales experience is a plus

Minimum Requirements:

High School diploma or equivalent and at least 6 months experience. College hours or a college degree may be substituted for experience as deemed appropriate.

Compensation Range:

The compensation range for this position is from $14.57/hr - $16.78/hr. Our compensation approach is designed to be fair and competitive. Pay for this role is based on factors such as your experience, skills, education, and location.

Notice to Non-U.S. Citizens: Uniti, as a holder of licenses granted by the Federal Communications Commission, is required to notify and to obtain approval from federal regulatory agencies prior to granting certain system/network access to any non-U.S. citizen personnel. Offers of employment extended to non-U.S. citizens are contingent upon receiving the requisite approval from agencies overseeing compliance. Non-U.S. citizens are required to provide Uniti with the personal identifying information required to obtain the necessary approval prior to accessing certain systems and/or Uniti’s network. If you are not a U.S. citizen, please notify your recruiter or contact HR Legal as soon as possible for information on Uniti’s foreign personnel disclosure and approval requirements.

Notice to Applicants: Depending on the position and its job functions, offers of employment may be contingent upon successful completion of certain pre-employment screenings, including but not limited to drug-screen, motor vehicle records check, or other pre-employment screening. All such screenings will be conducted by an external third-party with the Candidate’s written consent and in accordance with federal and state law. Refusal to authorize or submit to a required pre-employment screening may disqualify the candidate from employment. Any misrepresentation during the application or interview process may result in denial of employment, withdrawal of offer, or termination.