Business Retention Representative (RBAR)

• Use a variety of problem-solving techniques to retain customers who call to reduce or cancel their services.  

• Connect with our current customers and help them renew their contracts.  

• Follow up with subscribers to answer their questions or confirm if we can help answer their questions.  

• Identify reasons for customer dissatisfaction with product and provide prompt resolution in order to retain the customer. 

• Up-sells Sparklight products that include digital, HSD, and phone to existing business customers. 

• Team up with other departments here at Sparklight to help answer customer questions or resolve their concerns.  

• This position has the expectation and responsibility to take on other duties needed to help drive our Purpose, fulfill our Brand Principles, and abide by our Organization's Values. 

Qualifications 

• High school diploma or general education degree (GED); or three to six months related experience and/or training; or equivalent combination of education and experience. Associate’s degree (A.A.) preferred. 

• We prefer for you to have experience in telecommunications, but we are happy to teach you!  

• Prior sales experience preferred. 

• Requires the ability to work independently and in a team environment. 

• Must be detailed oriented and self-starter. 

• You will be working with customers who may be frustrated, we are looking for candidates who can keep calm and be patient in all situations.  

• Confidence to be persistent and professionally sell our services after a customer declines on an offer.  

• Problem-solving is key! Sometimes you will need to look for creative routes to get the customer to say 'yes' to a sale! 

Core Competencies   

• Committed: Values each and every customer, while working hard to keep their business and support our communities.   

• Helpful: Delivers support in the ways that are most useful to our customers and addresses their needs with expertise, respect, and empathy.   

• Proactive: Understand what our customers need, and actively works to make their relationship with use seamless, easy, and rewarding.   

• Personal: Knows our customers well, and tailors our communications and interactions to address their needs and expectations.   

​

Benefits  

Cable One and our family of brands appreciates the role our associates play to help the company grow, and in return an excellent benefits package is offered to our associates to recognize the importance of their contributions, such as:   

• Medical, dental, and vision plans – start when you start!   

• Life insurance (self, spouse, children)  

• Paid time off (vacation, holiday, and personal/sick days)   

• 401(k) - 100% company match (match program starts after 1 year of service, up to 5% of eligible compensation)  

• Group Legal plan with Identity Theft Protection  

Additional Perks   

• Tuition reimbursement (up to $5,250 on 1st year)   

• Up to seventy-five dollars a month towards cable and internet services   

• Annual community support to various organizations across the U.S.   

• Associate recognition & awards programs  

• Advancement opportunities   

• Collaborative work environment   

Our Commitment  

Diversity lies in the communities we serve and among the associates who dedicate themselves to ensure our continued success. Here at Cable One and our family of brands, we believe it is our individual and unique talents, backgrounds and perspectives that, when combined, truly make us an unstoppable force. "Stronger Together" is not just a verbal cue, it is the motto that our associates live by, exemplify, and embody each and every day.