Business Process Analyst

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Job Description

We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled.

The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.

The Concentrix Technical Products and Services team is the driving force behind Concentrix’s transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision.

Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year.

Position Summary

Concentrix is seeking a detail-oriented Business Process Analyst to support sales operations and territory management initiatives. In this role, you will partner closely with B2B sales teams to ensure accurate territory alignment, optimize account ownership structures, and maintain data integrity within Salesforce. This is an excellent opportunity for an analytical, collaborative professional who enjoys translating business needs into practical operational solutions.

Responsibilities

• Partner with B2B sales teams to analyze territory assignments and implement updates related to promotions, employee transitions, leaves of absence, organizational changes, and other business-driven needs.
• Review and assess intake requests, working directly with stakeholders to clarify requirements, validate business needs, and ensure timely, accurate territory updates.
• Use Salesforce administrative capabilities to manage account and user profile information, supporting accurate data access and alignment with territory assignments.
• Support territory planning and mapping initiatives by evaluating boundary conditions, account ownership structures, and parent-child hierarchy relationships that influence territory allocation decisions.
• Communicate proactively with stakeholders through Microsoft Teams, phone, and other collaboration tools to meet service-level agreements, resolve issues, and support customer satisfaction.
• Maintain clear, comprehensive documentation of territory changes, processes, decisions, and communications to support operational consistency and compliance.
• Collaborate cross-functionally to identify process improvement opportunities and enhance the efficiency, accuracy, and scalability of territory management operations.
• Translate business requirements into actionable recommendations that support sales operations effectiveness and long-term process improvement.

Qualifications

• 1–2 years of experience as a Business Process Analyst, or in a related role supporting sales operations, territory management, or business process improvement.
• Experience with or exposure to Salesforce; familiarity with Salesforce administration and data management is highly desirable.
• Strong analytical and problem-solving skills, with the ability to quickly understand business requirements and convert them into operational actions.
• Advanced English: excellent verbal and written communication skills, with the confidence to engage stakeholders at multiple levels.
• Strong organizational skills and attention to detail, with the ability to manage multiple priorities in a fast-paced environment.
• Experience supporting Sales Operations, Territory Management, CRM operations, or related business functions is preferred.
• Knowledge of territory planning methodologies, account ownership models, and sales process optimization is a plus.
• Ability to interpret business needs, assess operational impacts, and recommend scalable solutions that support accurate territory alignment.

Join us and be part of this journey towards greater opportunities and brighter futures.

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