Business Operations Manager

About Inaza

Inaza is an enterprise AI & data platform built specifically for the insurance sector. We help carriers, MGAs, and brokers automate complex underwriting, claims, and data workflows across European and North American markets.

The Role

As Inaza scales, we are hiring an autonomous, commercially sharp Business Operations Lead to act as an executive partner alongside the CEO.

This is an end-to-end execution role designed for a high-initiative operator. You are responsible for client relationship stewardship, post-sale deal progression, technology partnerships, and business operations.

You manage enterprise client meetings, own the commercial and administrative lifecycle of deals, forge strategic alliances with complementary technology providers, and ensure seamless alignment between our Account Executives (Sales) and Delivery Lead (Technical Deployment). Leading to a successful implementation of Inaza technology and achieving the budgeted commercial targets for Inaza.

Key Areas of Ownership

• Client Relationship & Trust Stewardship:

  • Lead key client interactions alongside or in lieu of the CEO, building long-term, high-trust relationships with enterprise decision-makers (Underwriting Directors, Innovation Heads, Chief Risk Officers).

  • Serve as an authoritative, polished contact point for clients - driving follow-ups, maintaining momentum post-PoC, and instilling total confidence in Inaza's operational reliability.

• Tech Partnerships & Ecosystem Alliances:

  • Identify, forge, and manage strategic relationships with complementary technology providers, core insurance software platforms (e.g., policy administration systems, CRMs), and integration partners.

  • Coordinate joint operational and commercial initiatives with tech partners to drive ecosystem distribution and streamline customer integration workflows.

• Deal & Contract Execution:

  • Own the end-to-end commercial operations lifecycle after a Proof of Concept (PoC) is greenlit - driving contracts, legal redlines, security questionnaires, and enterprise procurement to completion.

  • Bridge the gap between Sales and Delivery by translating commercial agreements and partner integrations into clear operational scopes for our Delivery Lead.

• Executive Operations & Strategy:

  • Direct high-priority commercial initiatives, executive scheduling strategy, and international travel logistics to maximize executive leverage across key markets.

  • Prepare strategic briefs and operational updates for key board, investor, partner, and enterprise client engagements.

• Business Process Ownership:

  • Design, implement, and optimize internal operational workflows to support rapid scaling across our European and US operations.

  • Act as the cross-functional connective tissue unblocking operational friction between commercial, technical, partner, and executive functions.

Requirements

• Experience: 6+ years in consulting, international enterprise business operations in USA and Europe, operations, strategic partnerships, corporate client success, or account management.

• Industry Background: Previous experience in B2B tech, SaaS, fintech, or insurtech is strongly preferred.

• Contract/Deal Literacy: Hands-on experience navigating enterprise procurement processes, security reviews, and commercial contract redlines.

• Work Eligibility & Setup: Based in Ireland, eligible to work full-time, and able to travel internationally (up to 50%).

What We Are Looking For (The Ideal Candidate)

• Enterprise Gravitas & High Autonomy: You possess the professional maturity, EQ, and confidence to represent Inaza to C-suite insurance leaders and make sound operational decisions independently.

• Commercial & Relationship Drive: You naturally build trust and know how to negotiate win-win partnerships with third-party tech vendors or enterprise clients.

• Proactive Deal Ownership: You view legal, compliance, and procurement hurdles as operational puzzles to solve, taking personal accountability for moving agreements across the finish line.

• Exceptional Context-Switching: You can lead a partner alignment call, evaluate contract terms, and refine internal workflows in the same afternoon without losing momentum.

Working Environment & Package

• Base Salary + Equity Options (Up to 1.0% ESOP under ESOP Scheme)

• Remote-First (Ireland) with periodic team meetups in Dublin and up to 20% international travel.