Business Operations Coordinator

Position Description

Base pay is influenced by several factors including a candidate’s qualifications, relevant experience, and anticipated contributions to meet the needs of the business, along with internal pay equity and external market-driven rates. The salary range displayed has not been adjusted for geographical location. This range has been created in good faith based on information known to Capital Blue Cross at the time of posting and may be modified in the future. Capital Blue Cross offers a comprehensive benefits packaging including Medical, Dental & Vision coverage, a Retirement Plan, generous time off including Paid Time Off, Holidays, and Volunteer time off, an Incentive Plan, Tuition Reimbursement, and more.   

At Capital Blue Cross, we promise to go the extra mile for our team and our community. This promise is at the heart of our culture, and it’s why our employees consistently vote us one of the “Best Places to Work in PA.”  

The Business Operations Coordinator supports the Health Plan Operations department by coordinating team events, managing requests for information, compiling and organizing data, preparing presentations and meeting materials, and performing other administrative tasks on behalf of team members. This role works independently and collaboratively across the organization to track priorities, gather input, meet deadlines, and ensure accurate, timely, and professional support for day-to-day business operations

Responsibilities and Qualifications

• Organizes and coordinates team events and related logistics to support engagement, communication, and effective team synergy.
• Coordinates responses to internal and external requests for information by gathering input from appropriate team members, tracking deadlines, consolidating responses, and ensuring timely completion.
• Collects, organizes, validates, and compiles data from multiple sources to support reporting, business reviews, operational tracking, and leadership decision-making.
• Prepares presentations, meeting materials, summaries, and other documents by formatting content, incorporating data and team input, proofreading, and ensuring materials are accurate and professionally presented.
• Performs general administrative tasks on behalf of team members, including processing invoices, completing security access requests, maintaining files, tracking assignments, and supporting routine operational needs.

Skills:

• Strong written and verbal communication skills, with the ability to coordinate input from multiple stakeholders and prepare clear, accurate responses and summaries.
• Excellent organizational skills and attention to detail, with demonstrated ability to manage multiple requests, deadlines, and priorities independently.
• Ability to collect, compile, validate, and present data accurately for reports, presentations, and operational tracking.
• Proficiency using Microsoft Office products, including Outlook, Word, Excel, and PowerPoint, to prepare correspondence, spreadsheets, presentations, and meeting materials.
• Ability to exercise sound judgment, discretion, and professionalism when handling confidential or sensitive information.

Knowledge:

• Working knowledge of business operations, administrative processes, invoice coordination, security access request procedures, and team support workflows.
• Knowledge of department functions, organizational structure, office policies, and procedures sufficient to coordinate requests and support team activities effectively.

Experience:

• 5 years of experience in administrative coordination, business operations support, team coordination, data compilation, or a related support role.

Education and Certifications:

• High school diploma or equivalent required; associate degree or related business coursework preferred.

Physical Demands:

• While performing the duties of the job, the employee is frequently required to sit, use hands and fingers, talk, hear, and see.
• The employee must occasionally lift and/or move up to 5 pounds.

About Us

We recognize that work is a part of life, not separate from it, and foster a flexible environment where your health and wellbeing are prioritized. At Capital you will work alongside a caring team of supportive colleagues and be encouraged to volunteer in your community.  We value your professional and personal growth by investing heavily in training and continuing education, so you have the tools to do your best as you develop your career. And by doing your best, you’ll help us live our mission of improving the health and well-being of our members and the communities in which they live.