Business Improvement Manager

Business Improvement Manager

Reporting to: Director of Business Strategy, Revenue & Transformation

Dept/Pillar: Revenue and Transformation

Hours: 37 (full time)

Grade/Salary: From £53,893 (dependent on experience etc)

Contract Type: Fixed Term (24 months)

Vetting Level: NPPV 3 + SC

Role overview 

An exciting opportunity has arisen to join BlueLight Commercial and play a key role in delivering transformational change across policing. As a Business Improvement Manager, you will support and lead programmes and projects across the PECP transformation portfolio, combining business analysis, continuous improvement and change delivery expertise to drive sustainable organisational improvements.

The role is responsible for analysing business challenges, identifying opportunities for improvement, defining business requirements, supporting programme and project delivery, and ensuring benefits are realised. Working closely with stakeholders across policing and government partners, you will help shape future ways of working, support policing reform and contribute to build an organisation that is fit for the future.

This is a unique opportunity to join a dynamic team and deliver meaningful improvements across Policing nationally.

My Team and the BlueLight Team 

At BlueLight Commercial our ambition is to be the trusted partner and 'go to' commercial service, working with blue light organisations to deliver value through commercial expertise and innovation, ensuring the responsible and sustainable use of public resources.

When you join BlueLight Commercial you will be part of a great ambition to transform together as a high performing team.

BlueLight Commercial is a home based, agile organisation that is passionate about development and believes that the most innovative ideas come from diverse teams with different backgrounds who can bring their own ideas and experience to help drive the organisation forwards. BlueLight Commercial is an equal opportunities employer.

My Responsibilities and accountabilities 

• Lead and support business improvement, transformation, programme and project activity across the PECP transformation portfolio, ensuring delivery of agreed outcomes and benefits.

• Apply analysis techniques to identify, define and evaluate problems, opportunities and requirements, supporting evidence-based decision making.

• Work with stakeholders to understand the wider Policing business needs, facilitate workshops, gather requirements and develop practical solutions to support organisational objectives.

• Analyse processes, operating models, systems, data and performance information to identify opportunities for improvement, standardisation and transformation.

• Produce high-quality analysis artefacts, including process maps, requirements documentation, options appraisals, impact assessments, benefits frameworks and business cases.

• Support the design, development and implementation of new processes, services, operating models and ways of working to improve organisational performance and user experience.

• Lead continuous improvement initiatives from discovery through to implementation, ensuring measurable and sustainable benefits are realised.

• Develop improvement plans and delivery frameworks that provide clear accountability, governance and performance measures.

• Identify, assess and manage risks, issues, assumptions, dependencies and change impacts associated with programmes, projects and improvement initiatives.

• Provide analytical insight and recommendations to senior leaders, programme boards and governance groups to support strategic decision making.

• Collaborate with internal and external stakeholders to build consensus, manage change effectively and ensure successful adoption of improvements.

• Support programme and project managers in planning, monitoring and reporting progress, ensuring delivery remains aligned to strategic objectives and expected benefits.

• Promote a culture of continuous improvement by sharing tools, methodologies and best practice that enhance organisational capability and maturity.

• Contribute to the development of PECP transformation priorities, supporting policing reform and helping ensure the organisation remains fit for the future.

• Develop effective relationships across policing, government and partner organisations to support collaborative problem solving and delivery of transformational change.

• Undertake any other duties as directed by your line manager that are commensurate with the grade and responsibilities of the role.

You are someone who has attained: 

• Business Analysis qualification (BCS Foundation or Practitioner), PRINCE2, Lean Six Sigma, APMG Change Management, or equivalent professional experience.

• Evidence of continuous professional development in business analysis, transformation, improvement or programme delivery disciplines.

Experience and knowledge required:

• Experience delivering business analysis and improvement activities within complex organisations.

• Experience supporting or leading transformation programmes and projects.

• Experience gathering and documenting business requirements and facilitating stakeholder workshops.

• Experience analysing processes, performance data and operational challenges to identify improvement opportunities.

• Experience developing business cases, process maps, options appraisals and benefits realisation approaches.

• Experience working within programme, project and change governance frameworks.

The skills we require:

• Apply business analysis techniques to understand, define and solve business problems.

• Lead and facilitate improvement initiatives from discovery through to implementation.

• Analyse data and information to identify trends, insights and improvement opportunities.

• Engage, influence and challenge stakeholders at all levels.

• Translate strategic objectives into practical and deliverable solutions.

• Support programme and project management activity, including benefits, risks, dependencies and reporting.

• Communicate complex issues clearly to technical and non-technical audiences.

• Work collaboratively across organisational boundaries to achieve shared outcomes.

The personal qualities we are looking for are:

• Resilience in challenging circumstances: ability to work under pressure, remaining calm but decisive.

• Analytically minded and the ability to assimilate and apply new techniques and knowledge quickly to deliver insights and solve problems.

• Strategic and analytical thinker, able to move seamlessly from high-level concepts to details and solutions without much guidance.

• Self-motivated, goal-oriented, and customer-service oriented.

• Open, receptive, and adaptable to change.

• Demonstrates integrity and a can-do attitude.

Our Values

Our values guide our behaviour. They inform how we act, the decisions we make and how we collaborate with each other and the organisations we work with. They were shaped by our Teams purposefully designed to ‘inter-connect’. They remind us of ‘how to be’ in all we do and strive to achieve as a diverse and agile company.

• Be the best

• Be responsible

• Be a team

• Be open

• Be the difference

Equality, Diversity and Inclusion

We foster a work environment that is inclusive as well as diverse, where our people can be themselves. Every idea and perspective is valued, helping us to evolve and innovate.

What do we offer - Total Rewards Package

• Starting salary £53,893 p.a. (DOE dependent on experience)

• Quality equipment for successful remote working, laptop, mobile phone, monitor, chair & desk and a Welcome ‘kit box’

• 12% employer pension contribution

• Support for your development for your Role and future career development (a framework to achieve this)

• Pension salary sacrifice scheme

• Life insurance 4 x salary

• 28 days annual leave (rising on service)

• Birthday Leave (1 x extra day per year to be used in birthday month)

• Paid bank holiday leave

• Occupational sick pay

• Wellness – free vouchers for eye test and flu jab

• Employee Assistance Programme for health and wellbeing

• 1 x annual professional subscription

• Learning Management System – access to free training & e-learning (more than 80,000 learning resources)

CLOSING DATE:  5th October 2026

POTENTIAL INTERVIEWS: W/C 19th October 2026

*Please let us know confidentially if you require any adjustments in order to participate fully in our recruitment experience, this can be prior to applying or when you apply.

“The legal bit”

The successful applicant will be subject to pre-employment checks including medical screening and vetting (carried out externally NPPV3 +SC* ) due to the nature of our business this is important. As standard you will need to satisfy:

• Employment eligibility check (right to work in the UK)

• Residency qualification (meaning you must have a 5 year 'checkable history' in the UK, ideally you have been and you are a resident in England or Wales for the last 5 years).

• Employment references (last 3 years or educational / personal reference where applicable)

*NPPV3 +SC: Vetting process | Warwickshire Police

This level of vetting grants the applicant to have unsupervised, unrestricted access to police premises and systems and could include those working in areas where the police roles have been identified as designated posts. NPPV3 allows access to classified police material or information up to SECRET and occasional access to TOP SECRET