Business Analyst (HRIS)

Rate is one of the nation’s top retail mortgage lenders, delivering a seamless, tech-driven experience that helps customers reach their homeownership and financial goals. Founded in 2000 and based in Chicago, Rate is licensed in all 50 states and D.C. and has helped over 2 million homeowners with a wide range of loan products, competitive rates and personalized service. With 5,000+ employees across 300+ offices and 12+ subsidiaries, Rate’s Loan Officers rank among the best in the country. From purchases and refinances to tapping into equity, Rate makes financing faster, simpler and less stressful. Our technology — including Same Day Mortgage, the Rate App, FlashClose℠, MyAccount and the Language Access Program — has earned recognition from HousingWire, Scotsman Guide, NerdWallet, the Chicago Tribune and Crain’s Chicago Business. Learn more at rate.com.

Job Profile:

Job Description Summary:

Job Description:

Why Rate is the BEST Place to Work

Rate is one of the nation’s top retail mortgage lenders, delivering a seamless, tech-driven experience that helps customers reach their homeownership and financial goals. Founded in 2000 and based in Chicago, Rate is licensed in all 50 states and D.C. and has helped over 2 million homeowners with a wide range of loan products, competitive rates and personalized service. With 5,000+ employees across 300+ offices and 12+ subsidiaries, Rate’s Loan Officers rank among the best in the country. From purchases and refinances to tapping into equity, Rate makes financing faster, simpler and less stressful. Our technology — including Same Day Mortgage, the Rate App, FlashClose℠, MyAccount and the Language Access Program — has earned recognition from HousingWire, Scotsman Guide, NerdWallet, the Chicago Tribune and Crain’s Chicago Business. Learn more at rate.com.

What Makes Our Team Awesome

We are a gritty group of passionate technologists on a mission to dominate the mortgage world!

The Information Technology Team within Rate passionately and consistently puts our customers first. We are building the latest technology to help create the best mortgage experience on the planet and get your mortgage, your way, anytime, anywhere. Whether that is improving our digital mortgage platform, automating loan coordination and underwriting processes, or building out the latest marketing and customer engagement platform, we’re doing it all. We build high-performing, self-organized, cross-functional agile teams that operate with minimal hierarchy. Information Technology team members hold themselves and others accountable and live and breathe the tenets of autonomy, mastery, and purpose.

What’s the Role?

The Business Analyst, HRIS supports the delivery and continuous improvement of Workday and related HR technologies through requirements gathering, process analysis, documentation, testing, and delivery coordination.

This role works across business and technology teams to translate business needs into clear, actionable requirements, maintain accurate process and system documentation, and support technology initiatives from discovery through implementation.

Responsibilities

Requirements & Process Analysis

• Gather, document, and validate business requirements for Workday enhancements, issues, and projects.
• Translate business needs into clear requirements, process flows, user stories, acceptance criteria, and supporting documentation.
• Analyze current-state processes and document future-state requirements, identifying gaps, dependencies, risks, and opportunities for improvement.
• Facilitate requirements and process discussions with business and technology stakeholders.
• Maintain requirements, process documentation, decisions, and other functional artifacts throughout the solution lifecycle.

Delivery & Testing

• Support backlog refinement by ensuring requests are complete, documented, and ready for technical evaluation and delivery.
• Partner with business and technical resources throughout design, development, testing, and deployment.
• Develop test scenarios and scripts; coordinate and execute functional testing, document defects, and support retesting and business acceptance.
• Track requirements, decisions, dependencies, issues, and action items through delivery and escalate risks or gaps as appropriate.
• Support release readiness, stakeholder communications, training, and change activities.

Continuous Improvement

• Analyze business processes, recurring issues, and user feedback to identify opportunities for simplification, automation, and improved user experience.
• Maintain documentation as business processes and system capabilities evolve.

Qualifications

• 3+ years of experience in business analysis, HR technology, enterprise applications, project delivery, or a related field.
• Demonstrated experience gathering and documenting business requirements, processes, and test scenarios.
• Strong process analysis, documentation, facilitation, organizational, and problem-solving skills.
• Ability to translate business needs into clear, actionable requirements and work effectively across business and technology teams.
• Strong written and verbal communication skills.
• Bachelor's degree in Business, Information Systems, Human Resources, Technology, or a related field, or equivalent experience.

Preferred Qualifications

• Experience with Workday or other enterprise HR technology.
• Knowledge of HR, Payroll, Benefits, or related business processes.
• Experience with process mapping, functional testing, Agile, or product-oriented delivery methodologies.
• Experience in a regulated or SOX-controlled environment.

Other Useful Details

Employee Type: Full-Time

Pay Range: annual pay + bonus and/or commissions

Location: Remote

Rate Companies is an Equal Opportunity Employer that welcomes and encourages all applicants to apply regardless of age, race, sex, religion, color, national origin, disability, veteran status, sexual orientation, gender identity and/or expression, marital or parental status, ancestry, citizenship status, pregnancy or other any other protected characteristic. #LI-Remote

The company offers a comprehensive benefits program to eligible employees, including eligibility to participate in a company-sponsored 401(k); vacation benefits; eligibility for medical, dental, vision, and prescription drug benefits; flexible benefits (e.g., healthcare and/or dependent day care flexible spending accounts); life insurance and death benefits; critical care insurance; personal accidental insurance; commuter benefits; pet insurance; certain time off and leave of absence benefits;  well-being benefits (e.g., employee assistance program); and other supplemental benefits (e.g. legal planning assistance; identity theft protection; pet insurance; wellness resources). 

Please click this link to learn more about our benefit offerings for Washington State: https://www.rate.com/careers/open-positions/disclosures

Additional Job Description Summary:

Rate is an Equal Opportunity Employer that welcomes and encourages all applicants to apply regardless of age, race, sex, religion, color, national origin, disability, veteran status, sexual orientation, gender identity and/or expression, marital or parental status, ancestry, citizenship status, pregnancy or other reason protected by law.

The company offers a comprehensive benefits program to eligible employees, including eligibility to participate in a company-sponsored 401(k); vacation benefits; eligibility for medical, dental, vision, and prescription drug benefits; flexible benefits (e.g., healthcare and/or dependent day care flexible spending accounts); life insurance and death benefits; critical care insurance; personal accidental insurance; commuter benefits; pet insurance; certain time off and leave of absence benefits; well-being benefits (e.g., employee assistance program); and other supplemental benefits (e.g. legal planning assistance; identity theft protection; pet insurance; wellness resources).

Please click this link to learn more about our benefit offerings for Washington State: Benefit Offerings for Washington State