Brokerage Representative - Remote
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Primary Job Posting Location:
Mississauga, Ontario CanadaBefore you apply to a job, select your language preference from the options available at the top right of this page.
Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.
Job Description:
This position is responsible of process the customs clearance (release) and/or confirm declarations for non-complex to complex shipments guided by the CCBS system and personal skills. This role requires the handling of delivery service and/or import permits requests if required and/or gathering and sending proper documentation to the government. This position assesses all fees for the importation of international packages and performs general brokerage tasks.
Job Title: Brokerage Representative I
Job Type: Full-Time / Permanent
Workdays: Wednesday to Sunday (must be able to work ALL 5 days of the week)
Shift Hours: 3.00 PM to 11.00 PM (must be able to work a minimum of 40 hrs. per week)
Shift Duration: 8 hours a day (requires flexibility with Start and Finish time)
Work Location: Remote (based in Canada)
Salary Range: $18.15 - $19.13 per hour
Key Responsibilities and Duties
Assess duties, taxes, and brokerage fees of imported commodities.
Ensures assessment of duties and taxes adhere to local Customs and Revenue Agency regulations.
Contact customers on brokerage related matters.
Entry the data from the open customer’s files, validate information, credit, and invoicing.
Collect supplementary information or documentation from customers, drivers, custom and other offices, etc., when required.
Identify customer profiles discrepancies.
Answer standard questions and requests from customers, drivers, customs, and other offices.
Work as team member with other partners: clients, employees, carriers, inbound agents.
Identify business opportunities.
Rapid and efficient support; dossiers in order, productivity in number of files prepared.
Process on time and error free the information.
Follow operational guidelines; cross-selling.
Cooperate and assist with internal team members.
Requirements
1 year of experience in customs operations - Required
Customs Specialist ‘’CCS’’ certification - Preferred
Previous experience in a call center environment – Preferred
In-depth knowledge of customs operations, laws and regulations, and other government departments
In-depth knowledge of HS system, CUSMA (Canada, US, Mexico Agreement), and permit process
Intermediate computer skills: Microsoft Office
Strong analytical thinking, problem-solving, basic research, attention to detail, and time management skills
Bachelor's degree or International equivalent - Preferred
Expenses/Working Conditions
Adhere to the company’s Appearance Guidelines.
Compensation and Benefits
Vision, health, and dental benefits after 3 months of service.
Overtime.
Weekly Pay/ Direct Deposit- Every Friday.
Immediate access to UPS ‘Employee Discounts’ upon hiring.
Paid training.
Pension Plan.
Free Onsite Parking.
Opportunity for advancement within a Fortune 50 Company.
UPS is a diverse and equal opportunity employer. Accommodations are available, on request, for candidates with disabilities taking part in the recruitment process. If you are selected to participate in the recruitment process, please advise if you require accommodation for a disability.
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