Brand Protection Analyst

Who we are

Signa is a global enterprise SaaS platform that detects and removes illicit online product trade, collects forensic-grade evidence through AI-powered controlled purchases (AI Mystery Shopper), and coordinates enforcement with authorities across 10 countries in the Americas. Founded in 2023 and launched in February 2024, Signa currently serves 31 enterprise clients including Diageo, Procter & Gamble, Roche, and Opella with APAC expansion planned for Q3 2026.

We are building an AI-first company where operations, product, and customer success are deeply integrated to deliver measurable impact to our clients.

What does this role do?

This person is on the front lines of our investigation operation. They validate what our automated tools find, collect digital evidence, and make sure every takedown request is executed correctly. They are detail-oriented, curious, and comfortable working with digital tools in a fast-moving environment.

Responsibilities

• Conduct targeted manual searches across the internet to detect trademark misuse and illicit content

• Compare manual findings with automated tool results, identify gaps, inconsistencies, and improvement opportunities

• Extract and validate digital evidence that meets predefined legal and technical standards

• Directly contact content publishers assuming different roles (buyer, interested user, customer) to gather relevant evidence

• Review and correct interactions generated by the automated conversational agent

• Oversee compliance with controlled purchase protocols, both remote and in-person

• Monitor and verify that content takedown requests are executed correctly and on time

• Report bugs, inconsistencies, and improvement suggestions to the product and development team

• Document processes and support their eventual automation

What we're looking for

• Experience in digital investigation, or a strong interest in developing it

• Comfortable with digital tools, full training provided

• Professional use of AI tools is a plus

• Native or bilingual Spanish, bilingual English (required)

  What we offer

• 100% remote

• Full-time contract

• Health insurance coverage

• Vacation days

• Maternity and paternity leave

• Multicultural team across Latam and beyond

• Work at the intersection of technology, law, and digital operations

• Direct impact on global brand protection