You will own and grow strategic client relationships, leading renewals, expansions, and contract negotiations while serving as the primary link between the company and client stakeholders. Additionally, you will define customer success playbooks and ensure measurable results by tracking client health and driving recovery plans.
You will own the technical direction of a major platform area and lead cross-team initiatives while setting architecture and AI quality standards. Additionally, you will design and manage LLM agents in production and mentor senior developers to adopt AI-native engineering practices.
