Bilingual VIP Revenue & Retention Specialist (English & Spanish)

📍 Location: Remote (Applicants must be based in the Philippines or Dominican Republic)
🕒 Employment Type: Full-Time
📅 Schedule: Monday–Friday | 9:00 AM–5:00 PM ET (Saturday availability required)

About the Opportunity

Are you passionate about helping people improve their health while building meaningful customer relationships?

We're looking for experienced Bilingual VIP Revenue & Retention Specialists who thrive in consultative sales and customer retention. In this role, you'll work with customers interested in premium-quality vitamins, nutritional supplements, and wellness products, helping them find the solutions that best fit their health and wellness goals.

If you're warm, persuasive, relationship-driven, and enjoy turning conversations into long-term customer loyalty, we'd love to hear from you.

What You'll Do

• Answer inbound customer calls from individuals considering cancelling or modifying their orders.
• Build genuine rapport and create positive customer experiences.
• Listen carefully to understand each customer's needs and wellness goals.
• Recommend the most suitable vitamins, nutritional supplements, and wellness products.
• Retain customers through personalized solutions, product education, discounts, and flexible options.
• Cross-sell and upsell products that provide additional value.
• Make outbound follow-up calls to reconnect with previous customers and generate new sales opportunities.
• Manage a pipeline of callbacks and follow-up leads.
• Adapt your communication style to different customer personalities.
• Accurately document customer interactions using CRM software.
• Meet and exceed sales, retention, and customer satisfaction goals.

What We're Looking For

Required Qualifications

• Fluent in English and Spanish (spoken and written).
• At least 2 years of experience in sales, customer retention, account management, or a similar customer-facing role.
• Strong consultative selling and objection-handling skills.
• Excellent verbal communication and interpersonal skills.
• Ability to build trust and long-term customer relationships.
• Goal-oriented with a proven ability to meet or exceed KPIs.
• Comfortable working in a fast-paced, performance-driven environment.
• Reliable internet connection and a quiet home office setup.

Preferred Qualifications

• Experience selling vitamins, nutritional supplements, wellness products, or other health-related products.
• Experience handling inbound retention or cancellation calls.
• Experience with CRM systems and sales tools.
• Background in subscription-based or direct-to-consumer sales is an advantage.

Why Join Us?

✅ Competitive hourly pay

✅ Earn up to 5% commission on every qualifying sale

✅ Monthly performance bonus opportunities for eligible team members

✅ Opportunity to build and manage your own portfolio (book) of customers

✅ Work with premium-quality health and wellness products

✅ Ongoing training, coaching, and career development

✅ Be part of a growing VIP team with long-term advancement opportunities

Success in This Role

The ideal candidate is naturally engaging, emotionally intelligent, and confident in guiding conversations. You know how to uncover customer needs, recommend meaningful solutions, and build lasting relationships that increase customer loyalty and drive revenue.

If you enjoy helping customers while achieving outstanding sales results, we'd love to meet you.

Apply today and become part of a team dedicated to delivering exceptional customer experiences while promoting premium-quality health and wellness products.