Remote Licensed Insurance Customer Service Representative
Nick DeMaio State Farm
100% Remote | Full-Time
High-Producing Multi-Office State Farm Agency – Pennsylvania
State Farm Experience & Full Licensing Required
Nick DeMaio State Farm is seeking an experienced, fully licensed State Farm professional to join our high-producing multi-office agency in a 100% remote Customer Retention role.
This is a service-dominant position for someone who knows State Farm systems and processes, takes ownership of customer needs, and can deliver exceptional service independently in a remote environment.
While service and retention are the primary focus, this is not a service-only role. You must be comfortable identifying customer needs, recommending additional coverage, and confidently pivoting service conversations into inside sales opportunities.
Required Qualifications
To be considered, applicants must have:
- Minimum 1 year of State Farm agency experience
- Active Property & Casualty license
- Active Life & Health license
- Ability to provide a positive professional reference from a current or former State Farm agent
- Strong knowledge of State Farm products, systems, and agency processes
- Ability to work independently and remain productive in a 100% remote environment
- Willingness and ability to pivot from service into needs-based inside sales
What You’ll Do
- Serve as a primary point of contact for existing customers.
- Assist with policy changes, billing questions, renewals, coverage questions, and account updates.
- Provide knowledgeable support with claims-related questions and follow-up.
- Proactively contact customers regarding renewals, policy reviews, and account needs.
- Build strong relationships that support customer satisfaction and retention.
- Identify coverage gaps and opportunities to better protect existing customers.
- Pivot service conversations into appropriate in-book sales and cross-selling opportunities.
- Recommend Auto, Home, Renters, Life, and other appropriate insurance products.
- Confidently ask for the business and close inside sales opportunities.
- Maintain accurate documentation and consistent follow-up.
- Contribute to agency service, retention, and production goals.
What We’re Looking For
You are an experienced State Farm professional who can step into a remote role and contribute quickly. You are dependable, organized, customer-focused, and comfortable taking ownership without constant supervision.
You lead with service, but you also understand that exceptional service creates opportunities to uncover additional needs. You can transition naturally into a sales conversation, make appropriate recommendations, and confidently close the business when the opportunity is there.
Why Join Nick DeMaio State Farm?
- 100% remote position
- Join a high-producing, multi-office State Farm agency
- Competitive base compensation plus performance incentives
- In-book sales and cross-selling opportunities
- Established customer base
- Ongoing coaching and professional development
- Long-term career and earning growth potential
If you are a fully licensed State Farm professional with a proven agency background, a strong service mindset, and the ability to generate additional business through customer relationships, we encourage you to apply.
Equal Opportunity Employer
Nick DeMaio State Farm is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity, or any other status protected by applicable law.
This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies.
This is a remote position.
— Sarah J.
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Marketing Manager
★★★★★
Verified
