Bilingual Training Specialist (Remote)
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AI Summary
Who we are:
Who you are:
We are always looking for amazing talent who can contribute to our growth and deliver results! Geotab is seeking a Training Specialist who will be responsible for developing and facilitating impactful training programs for our resellers, customers, and employees. In this role, you will identify training needs, build customized learning paths, and deliver a comprehensive curriculum covering the sale, support, and value of Geotab’s product suite — including Marketplace Partner integrations. If you love turning complex technology into clear, engaging learning experiences, and are keen to join an industry leader — we would love to hear from you!
What you’ll do:
As a Training Specialist, your key area of responsibility will be designing, developing, and delivering training experiences that help partners, customers, and employees succeed with Geotab’s platform. You will be responsible for mapping training plans, facilitating comprehensive onboarding and technical training, and adapting curriculum to meet the diverse needs of each audience. You will also develop training materials aligned with business priorities, support the implementation and ongoing utilization of the LMS platform (myLearning), and serve as a product subject matter expert within your team — all while staying current on Geotab’s evolving solutions and supporting global strategic initiatives.
To be successful in this role you will be a clear communicator with a patient approach and the ability to engage meaningfully with a wide range of learners. In addition, the successful candidate will bring high attention to detail, strong organizational and prioritization skills, a proactive problem-solving mindset, and a collaborative spirit.
How you’ll make an impact:
- Assist in mapping training plans for employees, customers and resellers.
- Initiate and deliver comprehensive onboarding processes and technical training to partners and customers, learn and apply new delivery methods with the help of senior training specialists, adapting training curriculums (outsourced and/or in-house) to diverse audiences.
- Develop material in line with business needs
- Act as a competence guide for partners.
- Assist in the successful implementation and utilization of the LMS system (myLearning) alongside internal teams
- Ensure all materials and services are available and adapted to the audience.
- Maintain accurate customer interaction documentation and quality case management records.
- Facilitate customer feedback and follow through.
- Understand partner and customer needs and transfer the information to other Geotab teams (e.g. Product management, Development, others)
- Act as product SME within the team
- Allows partners and customers to work with Geotab products in scalable and efficient ways.
- Stay up-to-date on the latest Geotab solutions
- Support Geotab global strategic initiatives.
What you’ll bring to this role:
- 1-3 years delivering training on variety of modalities.
- Fluency in both French and English is required.
- Ability to travel up to 10%. A passport is required.
- Possesses a strong aptitude for learning and navigating new software platforms, demonstrating adaptability and quick comprehension of unfamiliar tools. Exhibits a proactive approach to acquiring familiarity with new software, enabling efficient utilization for various tasks and roles.
- Good communication skills by clearly and promptly conveying information both verbally and in writing. Demonstrates active listening to fully understand customer concerns and avoid misunderstandings.
- Utilizes empathy to connect with customers, understanding their needs and frustrations to offer basic solutions.
- Displays patience in handling standard customer interactions, managing confusion or frustration with guidance.
- Exhibits adaptability by remaining flexible and composed when dealing with minor surprises or changes.
- Manages unexpected behavior in straightforward situations and adapts to moderately changing scenarios.
- Maintains a positive and calm demeanor, even in routine stressful situations.
- Demonstrates basic conflict resolution skills, de-escalating minor issues and guiding customers to acceptable solutions.
- Upholds professionalism while working towards positive outcomes in typical customer interactions."
- High attention to detail and strong organizational skills with an ability to plan, prioritize and execute tasks in an efficient manner without sacrificing quality, or accuracy
- Proactively identifies and resolves moderate challenges independently.
- Demonstrates growing expertise in implementing effective solutions for recurring and emerging issues. Frequently anticipates customer needs and potential problems, working to mitigate issues before tey escalate and providing a higher level of service.
- Demonstrates thorough product knowledge to accurately answer questions and provide useful advice, ensuring effective and informed customer service.
- Exhibits reliability by consistently delivering dependable service that customers can trust and depend on, fostering a sense of confidence and satisfaction among customers.
- Collaborates effectively with colleagues, sharing information and contributing to team discussions to achieve shared goals.
Why job seekers choose Geotab:
Flex working arrangements
Home office reimbursement program
Baby bonus & parental leave top up program
Online learning and networking opportunities
Electric vehicle purchase incentive program
Competitive medical and dental benefits
Retirement savings program
*The above are offered to full-time permanent employees only
How we work:
Other employment statements:
Geotab will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.
We are committed to accommodating people with disabilities during the recruitment and assessment processes and when people are hired. We will ensure the accessibility needs of employees with disabilities are taken into account as part of performance management, career development, training and redeployment processes. If you require accommodation at any stage of the application process or want more information about our diversity and inclusion as well as accommodation policies and practices, please contact us at careers@geotab.com. Geotab provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Geotab complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Geotab expressly prohibits any form of workplace harassment or discrimination based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Geotab's employees to perform their job duties may result in discipline up to and including discharge. If you would like more information about our EEO program or wish to file a complaint, please contact our EEO officer, Klaus Boeckers at HRCompliance@geotab.com. For more details, view a copy of the EEOC's Know Your Rights poster. By submitting a job application to Geotab Inc. or its affiliates and subsidiaries (collectively, “Geotab”), you acknowledge Geotab’s collection, use and disclosure of your personal data in accordance with our Privacy Policy. Click here to read our Privacy Notice.The annual base salary for this position is the expected annual salary for this role, and may be subject to change. Geotab offers various perks and benefits and other compensation components that an individual may be eligible for. The actual base salary for this position depends on a variety of factors such as but not limited to skills, qualifications, education and overall experience, including the location the applicant lives while performing the job. This also includes equity with other team members and alignment with local market data. All offers of employment are contingent upon proof of eligibility to work and the individual's ability to pass a background check.
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