Bilingual Members & Providers Call Center Agent- CA- Remote

Summary

Call Center Member Agents are responsible for responding to basic to moderately complex member telephone calls involving eligibility and benefit information.

Your role in our mission

• Answers telephone calls using an automated system and responds to basic to moderately complex member questions and/or forwards calls to appropriate personnel.
• Research member calls/inquiries and responds to appropriate parties in accordance with service level agreements (SLAs).
• Documents call in a customer relationship management (CRM) ticketing solution, resolves member requests/inquiries and updates CRM history with results of inquiry to include proper documentation.
• Interfaces with team personnel, management, and customers in reference to customer service issues.
• Conducts outbound calls to members in response to customer direction or other business needs.

What we're looking for

• High school diploma or G.E.D.
• 6 months minimum, prefer on more years of customer service or other telephone experience.
• Dental experience preferred
• Bilingual (Spanish/English) required
• Experience working with organizational functions and personnel.
• Experience working with computer software and telephone technology and skilled in the use of help desk software.
• Harver Assessment Requirement: As part of our interview process, all candidates must complete the Harver Assessment. This assessment helps us evaluate key competencies relevant to the role, including communication skills, multitasking abilities, and problem-solving capabilities.

What you should expect in this role

• Business and analytical critical thinking skills.
• Communication skills both written and oral.
• Ability to work independently.
• Ability to follow oral and written directions.
• Ability to navigate Microsoft Word, Microsoft Teams, Microsoft Outlook, and internet browsers.
  • Additional details regarding the role:

  Hourly rate that will be offered:

  • $25/hour Bilingual

  Schedule / Operational Hours (subject to change):

  • Remote 8:00am to 5:00pm PST zone
    • Must reside in CA
• This posting is intended for pipelining. We will accept applications on an ongoing basis