Bilingual Medical Virtual Assistant / Live Medical Scribe

Endocrinology Clinic | Remote | Part-Time | 30 Hours per Week | $6.5/Hour

Position Summary

We are seeking a Bilingual Medical Virtual Assistant / Live Medical Scribe to support an endocrinology clinic serving English- and Spanish-speaking patients.

This is primarily a non-clinical healthcare support role, but the successful candidate must be comfortable working in a medical environment and understand medical terminology, documentation, and clinic workflows. The role combines live medical scribing, chart preparation, lab order support, prior authorizations, referral authorizations, bilingual patient assistance, and administrative coverage.

Candidates do not need to be licensed healthcare professionals such as Registered Nurses, Medical Assistants, Licensed Vocational Nurses, Nurse Practitioners, or physicians. A formal clinical background is optional. However, previous medical scribe or healthcare support experience is preferred because the role requires the assistant to understand provider discussions and accurately document information during patient visits.

Key Responsibilities

Live Medical Scribing and Documentation

• Attend telemedicine visits and document the provider-patient discussion accurately in the electronic medical record.

• Enter relevant information such as the patient's main concern, medical history, medications, diagnoses, treatment plans, and provider instructions.

• Complete documentation promptly and move finished charts through the clinic's established review and completion workflow.

Chart Preparation and Visit Support

• Prepare patient charts before appointments by reviewing previous notes, medications, laboratory results, referrals, and relevant medical history.

• Identify missing information, pending results, incomplete documents, or authorization concerns that may affect the upcoming visit.

• Communicate important chart updates or outstanding tasks to the provider and clinic team before the appointment.

Laboratory and Authorization Workflows

• Enter laboratory orders, select the appropriate laboratory facility, and connect orders with the correct diagnosis information based on provider instructions.

• Process prior authorization requests for medications, procedures, or services and follow up with insurance companies when additional information is required.

• Apply for referral authorizations when needed and ensure all required documents are completed before closing the chart.

Bilingual Patient and Provider Support

• Translate between English and Spanish during patient interactions, telemedicine visits, phone calls, and follow-up communications.

• Clearly communicate provider instructions, appointment information, authorization updates, and next steps to Spanish-speaking patients.

• Maintain professionalism, accuracy, and patient confidentiality when communicating medical information in either language.

Patient Coordination and Administrative Support

• Assist with patient scheduling, follow-up appointments, referral coordination, laboratory instructions, and general patient inquiries.

• Handle phone responsibilities when not actively scribing, including an average of approximately 40 calls per day when coverage is needed.

• Provide backup administrative support and keep the clinic team informed regarding urgent concerns, incomplete tasks, and patient follow-ups.

Required Qualifications

• Fluent in spoken and written English and Spanish, with the ability to translate medical conversations accurately.

• Comfortable listening to provider-patient discussions and typing clear, concise, and accurate clinical notes.

• Familiarity with medical terminology, patient charts, medications, laboratory workflows, referrals, and insurance-related processes.

• Strong computer skills and the ability to learn clinic-specific systems and workflows.

• Excellent attention to detail, organization, communication, and time-management skills.

• Comfortable handling both live medical scribing and phone-based patient coordination responsibilities.

Preferred Experience

• At least six months of medical scribe experience is preferred.

• Previous experience as a Medical Virtual Assistant, medical scribe, patient coordinator, or healthcare administrative support professional.

• Experience with chart preparation, electronic medical record documentation, laboratory order entry, referrals, or prior authorizations.

• Familiarity with Tebra/Kareo, Epic, RingCentral, Microsoft Teams, or similar healthcare and communication platforms.

• Experience supporting an endocrinology clinic or another medical specialty is an advantage.

Clinical Background

A professional clinical license or formal clinical qualification is not required. Candidates do not need to be an RN, MA, LVN, NP, physician, or other licensed clinical professional.

The clinic will provide training on its specific processes, including laboratory order entry and workflow requirements. However, candidates should already be comfortable with medical terminology, provider discussions, patient documentation, and general healthcare operations.

Schedule

• Part-time position requiring approximately 30 hours per week.

• Work hours are generally aligned with the clinic's schedule from Monday through Thursday.

• The exact schedule may vary depending on patient appointments, training, provider availability, and clinic coverage needs.

Equipment and Technology Requirements

• A reliable computer with a stable high-speed internet connection.

• A backup internet connection and backup power source are strongly preferred.

• A quiet, private, and professional workspace suitable for patient-facing healthcare support.

• Microsoft Teams will be used for non-EMR communication, and the clinic will provide the necessary account.

Who Will Succeed in This Role

The ideal candidate is bilingual, dependable, detail-oriented, and comfortable working in a fast-paced medical environment. They should be able to listen carefully, document accurately, communicate professionally, and move smoothly between live scribing, chart preparation, laboratory workflows, authorization tasks, phone support, and patient coordination.

This position is well suited for someone with medical scribe or healthcare support experience who wants to contribute to both the documentation and administrative operations of a growing endocrinology clinic.