Bilingual Medical Sales Representative (Dental)

Job Post: Bilingual Medical Sales Representative (Dental)

Position Type: Part-Time (20 hours per week)

Work Hours: 9:00 AM – 7:30 PM CDT (30-minute Lunch Break)

Work Days: Saturday and Sunday (10 hours per day)

Salary: $6 - $8 per hour (depending on experience) + performance-based commissions for meeting KPIs

DESCRIPTION

Our client is a growing U.S.-based dental group committed to providing high-quality, patient-centered dental care. Their team focuses on building patient trust, delivering excellent service, and helping more patients access the dental care they need through effective communication, technology, and teamwork.

We are seeking an experienced and results-driven Bilingual Medical Sales Representative to join their remote team. This position is ideal for a confident communicator who enjoys connecting with prospective patients, conducting outbound calls, overcoming objections, and turning qualified leads into booked appointments.

You will play an important role in helping prospective and existing patients take the next step in their dental care while supporting the practice's growth goals. You'll manage leads across multiple communication channels, maintain accurate CRM records, coordinate appointments, and consistently follow up with prospective patients.

If you are fluent in both Spanish and English, have a strong sales mindset, enjoy working toward measurable targets, and are motivated by the opportunity to earn additional commissions based on performance, we'd love to hear from you.

Key Responsibilities

Outbound Sales & Lead Conversion

• Conduct outbound sales calls and cold calls to prospective patients
• Engage leads professionally and build rapport through confident, patient-centered conversations
• Qualify leads and identify their needs, interests, and potential barriers to scheduling
• Clearly communicate relevant dental services and their benefits
• Address questions, concerns, and objections professionally
• Guide qualified leads toward booking an appointment
• Conduct consistent follow-ups with leads who are not immediately ready to schedule
• Support lead nurturing and re-engagement initiatives
• Work toward established sales, appointment-setting, and conversion KPIs
• Maintain a professional, empathetic approach while pursuing measurable results

Patient Communication & Appointment Setting

• Respond to prospective and existing patient inquiries through phone, email, chat, and text
• Handle inbound calls professionally and efficiently
• Schedule, reschedule, and coordinate patient appointments
• Maintain accurate and organized calendars
• Provide clear information and appropriate next steps to patients
• Communicate fluently and professionally with both English- and Spanish-speaking patients
• Maintain a calm, helpful, and patient-focused communication style
• Organize and prioritize incoming communications
• Assist with approved newsletters and other patient communications as needed

CRM, Lead Management & Campaign Support

• Maintain accurate and up-to-date lead and patient information in the CRM
• Document calls, conversations, follow-up activities, outcomes, and appointment status
• Track lead sources and movement through the sales process
• Support lead qualification, nurturing, and follow-up workflows
• Monitor personal performance against established KPIs
• Accurately track appointment-setting and conversion activity
• Coordinate outreach efforts with active marketing campaigns
• Assist with campaign tracking and lead-source reporting
• Maintain organized records to support accurate performance reporting and follow-up

What Success Looks Like

Success in this position means combining an excellent patient experience with consistent sales performance. A successful Medical Sales Representative will:

• Consistently conduct proactive outbound outreach and follow-ups
• Convert qualified leads into booked dental appointments
• Communicate confidently and professionally in both Spanish and English
• Effectively address questions and objections
• Maintain accurate CRM and lead records
• Consistently work toward established KPIs and performance goals
• Provide prompt and professional responses across multiple communication channels
• Maintain strong organization and follow-through
• Deliver a positive experience throughout every patient interaction

Requirements

Required Skills & Experience

• Fluent professional communication skills in both Spanish and English
• Relevant experience in sales, cold calling, appointment setting, lead generation, lead conversion, or a similar results-driven role
• Experience conducting outbound calls and following up with prospective customers or patients
• Strong ability to qualify, nurture, and follow up with leads
• Confident and persuasive communication skills
• Ability to professionally handle questions, concerns, and objections
• Strong active listening and interpersonal skills
• Customer-focused, calm, empathetic, and professional communication style
• Excellent written communication skills
• Comfortable working toward measurable sales and appointment-setting KPIs
• Strong follow-up and relationship-building skills
• Ability to manage multiple leads and conversations simultaneously
• Strong organization, time management, and attention to detail
• Ability to maintain accurate lead and activity records
• Comfortable working in a fast-paced, performance-driven environment
• Reliable, resilient, and motivated by achieving results

Sales & Marketing Skills

• Experience with lead qualification and nurturing
• Experience managing follow-up sequences and outreach
• Ability to align outreach efforts with marketing campaigns
• Ability to accurately track lead sources and performance metrics
• Understanding of the importance of conversion rates and other sales KPIs
• Comfortable receiving coaching and adjusting outreach strategies based on performance

Preferred Experience

• Previous experience as a Dental Virtual Assistant
• Previous dental or healthcare sales experience
• Experience with dental appointment setting or patient coordination
• Familiarity with dental terminology
• Basic understanding of dental insurance
• Experience using Open Dental
• Experience using Dentrix
• Experience using Eaglesoft
• Experience with CRM platforms
• Experience with VoIP or cloud-based phone systems
• Previous experience supporting a U.S.-based dental or healthcare practice

Dental experience is a strong advantage, but candidates with excellent bilingual communication skills and a proven background in sales, cold calling, and appointment conversion are also encouraged to apply.

HIPAA & Patient Confidentiality

• Understand and follow HIPAA requirements when handling patient information
• Maintain patient confidentiality across phone, email, chat, text, CRM, and other communication channels
• Handle patient and lead information professionally and securely

Basic Requirements

• Must be fluent in Spanish and English
• Must be proficient in speaking and writing clear, professional English
• Must have relevant sales, appointment-setting, lead generation, healthcare, dental, or related professional experience
• Must be able to submit an NBI Clearance and/or Local Police Clearance before onboarding (mandatory)
• Must be available for video meetings with camera on when required
• Must be available to work part-time on Saturdays and Sundays for 10 hours per day (20 hours per week)

Technical Requirements

• Computer: Reliable laptop or desktop computer.
• Internet: Stable high-speed internet connection (minimum 25 Mbps).
• Audio: Noise-canceling headset.
• Video: Working webcam for virtual meetings.
• Workspace: Quiet and professional work environment.

Benefits

• Dedicated HR & Contractor Support Team: Access to world-class support for questions, guidance, contract matters, and client communication.
• Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks.
• HIPAA & Cybersecurity Training + Certification (Provided): Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.S. healthcare clients.
• Top 1% VA Performance Training: Access to our proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and increase long-term client retention.
• Client-Approved U.S. Holidays: Contractors may take U.S. holidays off according to the client’s needs and schedule.
• Client-Approved Paid or Unpaid Time Off: Time off may be granted by your client. Paid time off is optional and only if offered by the client.
• Access to Tools & Resources: Templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best.
• Optional Performance-Based Incentives: Some clients may offer bonuses, incentives, or increased hours based on your performance.

These are optional resources and client-approved allowances available to you as an independent contractor. Any resources, training, or allowances listed are optional contractor perks and not employee benefits.