Dayforce is a global human capital management (HCM) company headquartered in Toronto, Ontario, and Minneapolis, Minnesota, with operations across North America, Europe, Middle East, Africa (EMEA), and the Asia Pacific Japan (APJ) region. 

Our award-winning Cloud HCM platform offers a unified solution database and continuous calculation engine, driving efficiency, productivity and compliance for the global workforce.

Our brand promise - Makes Work Life Better™ - Reflects our commitment to employees, customers, partners and communities globally. 

About the Opportunity

Location: Work is what you do, not where you go. For this role, we are open to remote work and can hire anywhere in Canada. Dayforce is currently seeking a Bilingual Payroll Specialist III (English/French) to join our Dayforce Managed team. We support large enterprise clients by managing critical aspects of the employee lifecycle, including payroll, workforce management, benefits, and contact center services, allowing our clients to focus on their core business. The ideal candidate will bring significant payroll expertise, strong knowledge of benefits, workforce management, and taxation, and the ability to work directly with clients to resolve complex issues while delivering exceptional service.

What You’ll Get to Do

• Ensure all aspects of the payroll cycle, including taxes, benefits, garnishments, and related activities, are processed, reconciled, audited, and transmitted accurately and on time.
• Process payroll changes, tax forms, payments, and payroll transactions accurately for assigned clients.
• Perform quality control and auditing activities to ensure accuracy and minimize errors.
• Collaborate with cross-functional teams to resolve payroll matters and employee inquiries.
• Provide payroll support services in accordance with contractual obligations, legislative requirements, and business needs.
• Develop and maintain a deep understanding of customer requirements and evolving needs to ensure service excellence and compliance with SLAs.
• Create, update, and review standard operating procedures and complete quarterly documentation reviews.
• Take ownership of deliverables and projects from initiation through completion.
• Manage client and employee-related tasks within the case management system, ensuring complete and accurate documentation.
• Proactively manage quarter-end and year-end payroll processing and audit activities.
• Identify opportunities for process improvement and contribute to operational efficiencies.
• Support clients through complex payroll scenarios while maintaining exceptional customer service.

Skills and Experience We Value

• Availability to support shifts within operating hours between 8:00 a.m. and 9:00 p.m., including flexibility to adjust schedules based on client needs.
• 3+ years of end-to-end payroll processing experience in a high-volume payroll environment (500+ employees).
• Bilingual proficiency in English and French.
• Experience within payroll outsourcing or payroll consulting environments preferred.
• Strong understanding of payroll, benefits administration, taxation, and applicable legislative requirements.
• Ability to resolve client issues and provide exceptional service to internal and external stakeholders.
• Excellent written and verbal communication skills.
• Strong analytical, organizational, and problem-solving abilities.
• Proficiency in Microsoft Word, intermediate Excel, and PowerPoint.

What Would Make You Stand Out

• Experience with Dayforce HCM or similar cloud-based payroll technology.
• Multi-client payroll processing experience.
• Experience processing payroll for enterprise organizations with 2,000+ employees.
• Industry certifications or a willingness to obtain them within two years of employment.
• Strong understanding of quality control and auditing standards.
• Demonstrated commitment to continuous learning and professional development.
• Proven ability to collaborate effectively with clients and internal teams.