Bilingual Customer Support Representative (German & English)
Please mention DailyRemote when applying
AI Summary
Join a Global Customer Support Team
We are seeking a highly motivated Bilingual Customer Support Representative fluent in both German and English to join a growing international support team.
This is a fully remote opportunity for an experienced customer service professional who enjoys helping customers, solving problems, and delivering exceptional support across multiple communication channels.
If you are fluent in German and English, have strong customer service skills, and are available to start immediately, we'd love to hear from you.
What You'll Do
As a Customer Support Representative, you will provide assistance to customers through voice, chat, email, and ticket-based support channels.
Your responsibilities will include:
- Handling inbound customer inquiries professionally and efficiently
- Assisting customers with account access, account management, and general support requests
- Responding to customer questions via phone, chat, email, and support tickets
- Investigating and resolving customer issues while maintaining high customer satisfaction
- Accurately documenting customer interactions and case notes
- Following established procedures and escalation processes
- Maintaining service quality and productivity standards
Schedule
Hours of Operation:
- Monday to Friday
- 10:00 AM - 7:00 PM CET/CEST (German Time)
Please note that business hours may change in the future based on operational requirements.
Training
- Monday to Friday
- 9:00 AM - 6:00 PM EST
- Approximately 4 to 5 weeks
Compensation
- $8.00 USD per hour
- Paid weekly (in arrears)
- Full-time opportunity
- Fully remote work environment
- Long-term growth potential
Technical Requirements (Essential)
To be considered, candidates must meet all technical requirements below:
- Windows 11 PC (Mac not supported)
- 12–16 GB RAM
- Dual monitors
- Webcam
- Fibre internet with a wired connection
- Backup power solution
- Microsoft Teams / Office 365
Applications that do not meet the minimum technical requirements may not move forward in the process.
Hiring Process
Our hiring process includes multiple stages to ensure the right fit for both the role and the client environment.
The process includes:
- Resume review
- Prescreen questionnaire
- Voice recording (English & German)
- Live interview
- Final interview
Due to the urgent nature of this project, qualified candidates who meet the requirements may be contacted quickly for the next stage of the process.
Requirements
What We're Looking For
Required Skills & Experience:
- Fluent German (spoken and written)
- Fluent English (spoken and written)
- Minimum 2 years of customer service or customer support experience
- Experience supporting customers through voice, chat, email, and ticketing platforms
- Excellent verbal and written communication skills
- Strong problem-solving abilities
- Ability to multitask and work independently in a remote environment
- Strong attention to detail
- Professional and customer-focused mindset
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