Bilingual Customer Success Consultant (Contract)

Some of what you will do:

As a Customer Success Consultant, you will be responsible for positioning yourself as a business partner with outside Account Managers (AM’s) and Strategic Account Leaders (SALs), assisting with managing our corporate accounts with a focus on taking the lead on non-strategic selling activities from the AM/SAL.  This is done by providing solutions tailored to customer needs. The Customer Success Consultant will be expected to interface and lead the interactions with customers, other departments, SAL’s, AM’s and all levels of the Staples organization to meet customer needs and drive sales. Some travel may be required.

Specifically, You will:

• Be the liaison for the Strategic Account Leader and/or Account Manager to Customers with a focus on removing non-strategic selling activities from the AM/SAL.
• Working in a team-centered environment where continuous learning and experimentation is your day-to-day
• Takes ownership of client issues and applies critical thinking and problem-solving abilities
• Establish and maintain relationships with internal support team to meet customers’ ongoing & changing needs 
• Be the value-added impact for our customers. Assist on program roll-outs and implementations of new partnerships as required. 
• Resolve issues to the customer’s satisfaction through experience and utilization of available resources. (Customer Care, Non-Stock Procurement, Sales, Transportation, Operations, Credit etc)

Physical Requirements/ Working Conditions:

• Remote

Some of what you need:

• High School Diploma/GED required 
• Proficiency in various MS office Software applications, including Word, Excel, PowerPoint, Power BI, teams, Outlook, SharePoint 
• Excellent verbal and written communication skills 
• Bilingualism in English & French is required.
• Business process impact knowledge
• Consultative selling skills are an asset.

Some of what you will get:

• Associate discount
• Health and Dental benefits
• RRSP/DPSP
• Performance bonuses
• Learning & Development programs
• And more…

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