*Bilingual Customer Service Representative — 100% Remote
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AI Summary
The representative will manage inbound and outbound customer interactions, including billing inquiries and disability claims. They are responsible for documenting interactions accurately and coordinating with internal departments to resolve customer complaints.
Bilingual Customer Service Representative — Remote
Be part of a team dedicated to delivering exceptional customer experiences. Contribute to resolving inquiries, managing follow-ups, and ensuring customer satisfaction in a dynamic and supportive setting. Benefit from a fully remote work arrangement and the opportunity to make a meaningful impact every day.
What is in it for you:
• Hourly salary of $23-25, based on experience.
• 11-month contract with the potential for permanent employment.
• Initial training schedule: 8:00 am to 4:00 pm for the first few months.
• Shift rotation: Based on operational requirements.
• Possible shifts after the initial training period:
• 9:00 am to 5:00 pm.
• 10:00 am to 6:00 pm.
• 12:00 pm to 8:00 pm.
• Full-time: 37.5 hours per week.
• Remote: Anywhere in Canada.
Responsibilities:
• Respond to customer inquiries regarding products, services, billing matters, and disability claims.
• Handle inbound and outbound customer interactions.
• Resolve customer complaints through refunds, exchanges, or billing adjustments.
• Contact customers with updates regarding inquiries, claims, claim investigation results, and planned adjustments.
• Escalate unresolved customer issues to the appropriate departments for further investigation.
• Maintain accurate and detailed records of customer interactions, transactions, inquiries, complaints, comments, and actions taken.
• Provide follow-up support to ensure customer satisfaction.
• Document customer information and interactions accurately.
• Coordinate with internal departments as required to support issue resolution.
What you will need to succeed:
Required qualifications
• High school diploma or GED.
• 2-4 years of customer service-related experience required.
• Experience in customer service environments such as call centers, retail, or service organizations.
• Data entry experience with strong documentation accuracy.
• Proficiency with Microsoft Outlook, Excel, or similar computer applications.
• Ability to accurately document and record customer information.
• Ability to communicate in both French and English to support customer interactions.
Required soft skills
• Strong verbal and written communication skills.
• Strong customer service and interpersonal skills.
• Attention to detail.
• Ability to work independently and manage time effectively.
Preferred qualifications
• Call center or high-volume customer support experience.
• Experience handling billing or service-related complaints.
Why Recruit Action?
Recruit Action (agency permit: AP-2504511) provides recruitment services through quality support and a personalized approach. As part of the screening process, some applications may be reviewed using artificial intelligence tools. Only candidates who meet the hiring criteria will be contacted.
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