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Provide personalized, high-quality customer service in English and Spanish while resolving inquiries with empathy. Manage multiple tasks effectively to ensure a positive customer experience from the first interaction.
Join the Team!
Important: This position is only for Puebla and the following locations: San Andrés Cholula, San Pedro Cholula, Cuautlancingo, San Bernardino Tlaxcalancingo/Angelópolis, Coronango, Amozoc and Ocoyucan.Are you looking for a stable opportunity with growth opportunities, benefits, and a positive work environment?
We are hiring Bilingual Customer Service Agents for a 100% Home Office opportunity in Puebla.
Join a company that values your professional development, well-being, and growth.
What will you do in this role?
As a Bilingual Customer Service Agent, you will:
•Provide personalized, high-quality customer service in English and Spanish.•Actively listen to customers and resolve inquiries with empathy and professionalism.•Provide clear and accurate information while supporting customer needs.•Focus on delivering a positive customer experience from the first interaction.•Manage multiple tasks while maintaining service quality and attention to detail.
QUALIFICATIONS
What are we looking for?•English proficiency: B2+ / C1 (spoken and written).•Completed high school diploma.•Strong communication and customer service skills.•Problem-solving skills and attention to detail.•Basic knowledge of MS Office and internet tools.•Ability to type at least 25 words per minute with 90% accuracy.•Customer service or Call Center experience is preferred.•Availability to work 100% Home Office with flexible/rotating schedules. And visit site office on Puebla City when needed. •Must be 18 years or older.•Complete employment documentation, including CURP, NSS, RFC/Tax Certificate, and any other required documents.•Must reside in Puebla.
WHAT WE OFFER•Hourly pay: MXN $75 per hour + performance bonus.•100% paid training from day one.•Statutory benefits.•Career growth and professional development opportunities.•Free access to our University and Coursera.•Support and guidance from our Care Coaches.•Employee referral bonus program.•Collaborative and multicultural work environment.
VIRTUAL INTERVIEW REQUIREMENT
Candidates participating in the recruitment process are required to turn on their camera during the interview.
Ready to take the next step in your career?
Apply today and join us!
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