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The Collections Officer is responsible for contacting past-due customers to negotiate payment arrangements and resolve outstanding bills. They must maintain professional relationships, document call activity, and ensure adherence to regulatory standards while meeting individual collection targets.
Who Are We?
National Credit Recovery Inc (NCRi) is a digitally powered, human-delivered Global Customer Experience Management organization with multiple locations in Canada and abroad. We provide a wide range of business solutions to help businesses thrive. We are a sought-after solutions partner for flawless AR, Omni-Channel CX, Digital Transformation, and Smart Software solutions.
Our mission is to deliver elevated customer experiences to our clients, leveraging deep operational knowledge and process expertise, a strong and versatile technology stack, and a diverse geographic footprint. We focus on engaging early with our clients and leverage a consultative approach to deeply understand our clients’ brands and design customised solutions to complex customer challenges.
We are seeking a highly motivated, bilingual (English/French) Collections Officer for the Operations Department to assist with debt collection. The collections officer will call customers to notify them of their debts, arrange payment plans, and ensure that payments are made as soon as possible.
Why Choose NCRi
Core Responsibilities (include, but not limited too)
As a Collections Agent, you will play a crucial role in communicating with clients for outstanding amounts. Your responsibilities include:
Requirements
NCRi welcomes and encourages applications from people with disabilities. Accommodation is available upon request for candidates participating in all aspects of the selection process.
Start your exciting journey with NCRi today!
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