Benefits Specialist II

Are you looking to accelerate your career without having to hide your authentic self - a place where you can be you? A career that’s making a bigger impact on the world?  At OneDigital, we are on a mission to help people do their best work and live their best lives.  From the services we offer to the way we show up for each other each day, we are fueling dreams, achieving big goals, and embracing each other’s truest selves.

We understand that pursuing a new job is a big deal.  Maybe you’re afraid you won’t fit in.  Well, here’s the good news.  For us, the days of “fit in to get in” are over and being different is not a barrier to getting ahead. Greatness comes in all shapes, sizes, colors, and experience levels. If you are looking for a people-first culture that is wired for growth, driven to serve, and totally committed to having your back, give us a shot. Your best life awaits.

Must be eligible to work in the United States without the need for work visa or residency sponsorship.

We kindly ask that external recruiters, agencies, and search firms do not contact our hiring managers or employees directly regarding open positions. All candidate submissions must go through our official application process and must be made aware to our internal Talent Acquisition team to verify candidate ownership.

Unsolicited resumes or candidate profiles sent to OneDigital without a prior signed agreement will be considered the property of OneDigital. In such cases, OneDigital reserves the right to pursue and hire those candidates without any financial obligation to the agency or recruiter.

Our Newest Opportunity: 

Role Objectives:

The Benefits Specialist II is responsible for making sure our clients establish the ability to hire, onboard, and understand their benefits for themselves and for their employees. This role independently owns a book of business and serves as a trusted benefits subject matter expert and service leader for clients, internal partners, and vendors. The Benefits Specialist II will be regarded as a subject matter and as a service expert within Resourcing Edge.

The Benefits Specialist II plays a key role in improving benefits operations, maintaining compliance, and helping define the goals and long-term vision of the benefits function. Integrity, accountability, a strong sense of urgency, and a client-first mindset are critical to success in this role.

Salary for this role is between $70,000-$80,000 DOE.

Key Responsibilities

Client Ownership & Service Delivery

• Independently manage and own an assigned book of benefits clients.
• Serve as the primary point of contact for benefits administration, system configuration, and compliance-related inquiries.
• Resolve complex client issues efficiently while keeping clients informed of status and anticipated resolution timelines.
• Maintain strong partnerships with Carrier Relations, Client Relations, Systems, Payroll, Sales, and Compliance teams to deliver seamless service.
• Document all client interactions, actions, and resolutions within the case management system.
• Lead the specification, , and implementation of benefits plan designs for renewals and new client plan additions.
• Maintain data integrity across all benefits systems, ensuring accuracy of enrollments, elections, rates, and system records.
• Serve as a subject matter expert for benefits administration and HRIS platforms.
• Optimize benefits systems by analyzing data, improving workflows, documenting procedures, and implementing process improvements.
•  Responsible for quality control and adherence to established procedures.

Case Management & Issue Resolution

• Manage open cases to ensure timely resolution.
• Ensure accurate triage, escalation, and follow-through on all inquiries.
• Identify recurring service issues or utilization trends and recommend solutions.

Process Improvement & Leadership

• Drive service efficiency initiatives, automation opportunities, and continuous improvement efforts.
• Utilize data processing or support teams for repetitive tasks whenever possible to optimize overall service delivery.
• Take ownership of professional development, stretch assignments, and special projects.
• Act as a mentor and resource for Benefits Specialist I or junior team members, as needed.
• Contribute actively to departmental goals, quarterly objectives, and strategic initiatives.

Key Measurables

• Advanced benefits administration and compliance expertise.
• Strong case management and issue-resolution skills.
• High attention to detail with consistent data accuracy.
• Ability to manage multiple complex priorities independently.
• Critical thinking and problem-solving mindset grounded in customer care.
• Strong organizational, time management, and analytical skills.
• Professional judgment, confidence, and accountability.

Preferred Skills

• PrismHR experience is strongly preferred; comparable systems accepted
• Prior payroll or ACA compliance experience.
• Experience mentoring or training junior team members.
• Insurance license or ability to obtain one.
• Demonstrated success in process improvement initiatives.
• Strong technical proficiency in benefits system configuration, audits, and troubleshooting.

Required Experience

• Bachelor’s degree preferred or equivalent experience.
• 4+ years of experience in benefits services or benefits administration.
• Strong HRIS experience with benefits administration platforms.
• Advanced proficiency with Microsoft Office Suite (Excel, Outlook, Word).
• Strong written and verbal communication skills.
• Ability to make independent, sound decisions in a client-facing environment.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. This job operates in an indoor office environment.

• Clean, pleasant, and comfortable office setting.
• Equipment for daily performance will be provided.

Your base pay is dependent upon your skills, education, qualifications, professional experience, and location. In addition to base pay, some roles are eligible for variable compensation, commission, and/or annual bonus based on your individual performance and/or the company’s performance. We also offer eligible employees health, wellbeing, retirement, and other financial benefits, paid time off, overtime pay for non-exempt employees, and robust learning and development programs. You will receive reimbursement of job-related expenses per the company policy and may receive employee perks and discounts.

To learn more, visit: www.onedigital.com/careers

OneDigital is an equal opportunity employer. Not only as a matter of standard, but to honor and celebrate our differences. We believe that the power of ONE starts with you. We are committed to cultivating and preserving a culture that celebrates diversity, insists on equity and inclusion, and connects us. Ensuring our people feel seen, valued, respected, and supported is fundamental to our core values and business goals.

OneDigital provides equal employment opportunities to all employees and applicants for employment regardless of their: veteran status, uniformed servicemember status, race, color, religion, sex, sexual orientation, gender identity, age (40 and over), pregnancy (including childbirth, lactation and related medical conditions), national origin or ancestry, citizenship or immigration status, physical or mental disability, genetic information (including testing and characteristics) or any other category protected by federal, state or local law (collectively, “protected characteristics”). A copy of the Federal EEO poster is linked here.

Pursuant to local Fair Chance Ordinances, we will consider qualified applications with arrest or conviction records for employment. For applicable candidates, the following ordinances are linked here to inform you of your rights as an applicant:

City and County of San Francisco

City of Los Angeles

County of Los Angeles

Employment decisions shall comply with all other applicable federal, state and city/county laws prohibiting discrimination in employment. OneDigital complies with all criminal history inquiry [or ‘ban the box’] laws in California, Connecticut, Colorado, Hawaii, Illinois, Maine, Maryland, Massachusetts, Minnesota, New Jersey, New Mexico, Oregon, Rhode Island, Vermont and Washington.

In short, we believe in hiring the most qualified applicant for the position, regardless of background.

This posting will remain live while OneDigital is actively accepting applications. Once candidates have been selected, the posting will be removed.

OneDigital understands the immense responsibility and opportunities provided by Artificial Intelligence. We utilize advanced Artificial Intelligence [AI] technologies to enhance our recruitment process. This includes using AI to filter candidates based on their qualifications and to rediscover potential candidates from our existing applicant pool. Our AI systems help us efficiently identify the best fit for our open positions, ensuring a streamlined and effective hiring experience. However, AI does not replace the humans in our process. If you have concerns about our use of AI, you may opt out where laws allow.

If you have questions about our hiring policies and practices, we would be happy to discuss upon receiving your application. We hope to welcome you to OneDigital and look forward to hearing from you.

Thank you for your interest in joining the OneDigital team!