Associate Director, Client Engagement

WHY NEW ENGEN? 

At New Engen, we help brands grow—not just bigger, but smarter. We’re a digital marketing agency built to drive meaningful impact across the entire customer journey, blending media, creative, analytics, influencer, and retail strategies into performance-driven campaigns.

Some clients partner with us through long-term agency relationships. Others tap into specialized solutions—like Donut Studios, our in-house creative studio for platform-native and short-form content, or Acorn Creator Suite, our influencer marketing solution built for retail impact. While each solution brings its own focus and flavor, they’re all part of how we deliver for our clients, together, as one team.

We’re a collaborative group of strategists, creatives, analysts, and makers who are all in on helping brands—and each other—thrive. We work hard, stay humble, and build with purpose.

WHAT YOU'LL DO 

Own Strategic Client Relationships
Serve as the primary relationship owner for a portfolio of high-complexity, high-priority accounts, building trusted partnerships that extend beyond individual campaigns. Own day-to-day client communications, account health, strategic recommendations, and escalation management.

Lead Campaigns from Presale Through Post-Analysis
Own the full campaign lifecycle, from presale conversations and Squad KO through execution, performance updates, and post-analysis. Keep teams aligned to scope, timelines, KPIs, and client expectations at every stage.

Orchestrate Cross-Functional Execution
Act as the internal hub for the pod, ensuring Creator Operations, Strategy, Analytics, Media, and Account teams have the context and direction they need to deliver high-quality work. Lead Squad KO and client kickoffs, establish approval workflows, and keep execution moving with clear ownership and follow-through.

Own Client-Facing Quality and Performance Narratives
Serve as the senior QC layer for client-facing deliverables, reviewing content, decks, and communications before they reach the client. Lead mid-flight performance updates and partner with Strategy and Analytics to turn results into clear insights, recommendations, and strategic next steps.

Protect and Grow Account Health
Identify risks early, escalate with context and a proposed resolution, and proactively monitor account health. Surface renewal and upsell opportunities with the right supporting context to help strengthen and grow client relationships.

Guide Senior Managers and Strengthen the Pod
Coach Senior Managers across their accounts, helping them sharpen client instincts, navigate escalations, and build confidence in their account leadership. Represent the account in senior-level conversations, internal debriefs, and renewal handoffs.

Partner with Creator Operations Through Clear Handoffs
Own the client relationship while partnering with Creator Operations through formal briefs and Squad KO processes. Ensure Creator Ops has complete scope, timeline, budget, usage rights, and creative context, and serve as the decision point for creator-related escalations with client-facing implications.

WHAT YOU BRING

• 6–10 years in account management or client services, with experience managing complex, multi-workstream client relationships.
• Demonstrated ability to lead client relationships at a strategic level — not just managing deliverables, but shaping the client's thinking.
• Strong understanding of influencer marketing — strategy, pricing, creator selection, content review, and measurement.
• Comfortable leading client meetings, QBRs, and post-analysis presentations; able to hold the room and manage difficult conversations.
• Strong project management instincts — can run multiple accounts simultaneously without dropping threads.
• Collaborative, organized, and proactive; a credible escalation point for the team below them.

PERKS & BENEFITS

• Remote or hybrid work environment with flexible hours
• Unlimited PTO + company holidays
• Comprehensive medical, dental, vision, and disability coverage
• Life & AD&D insurance
• 401(k) with company match
• Paid parental leave & family support
• Pet care perks & insurance
• Learning & career development programs
• Commuter & transit benefits
• Exclusive employee discounts

Salary Range: $94,000 - $117,000 annually