Associate Change Manager

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Associate, Change Manager

Randstad Sourceright

job family

Operations

job subfamily

Client Readiness and Change Management

job code

job grade

15 (Hay Grade)

reports to

Global Change Management Lead

about Randstad Sourceright

Randstad Sourceright is a global talent leader, providing solutions and expertise that help companies position for growth, execute on strategy, and improve business agility. Sourceright’s experience encompasses all facets of the talent acquisition of permanent employees and the contingent and contractor workforce. Key offerings include Managed Services Provider (MSP) programs, Recruitment Process Outsourcing (RPO), Statement of Work (SOW) and Blended Workforce Solutions. Randstad Sourceright offers solutions Globally as well as regional programs as required. Working for a global organization means working with clients and colleagues with different backgrounds. This results in a digital way of working and requires a proactive mind-set.

job context

and purpose

professional services

Professional Services is responsible for the implementation of RPO, MSP and SOW solutions, in line with the agreed project plan, timescales and within budget. The implementation team holds the responsibility of being the first ‘face to the client’. We set the scene for future collaboration and must work efficiently, professionally and in line with the client's expectation of an outsourced partner. We work under pressure and must therefore be in control and demonstrate a constant ability to be flexible within the constraints of very rigid project delivery principles.

The implementation team must maintain the integrity of our global implementation methodology and ensure a smooth transition from the Business Development team takes place and subsequently prepare a stable handover to the Operations team.

purpose of the job

The Associate Change Manager will be an important part of the change squad which is aligned to client implementation projects.  The goal of the squad is to partner with the client to deliver sustained behavioral change and ultimately drive adoption of the RSR talent solution which is being introduced. In addition to supporting the people-side of change within the client group, the change squad also supports the internal RSR teams who need to change and any third-parties impacted by the implementation.

The Associate role, will work very closely with other change squad members to support the design of the change program and execute the required activities.  Activities may include stakeholder and change impact assessments, drafting communications, shaping engagement sessions, analyzing training needs, project reporting, assessing change readiness and coordinating complex training based activities. The Associate Change Manager will work under the supervision of a Senior Change Manager and as part of the change squad which will vary in size depending on the scale of the implementation. At times, the Associate may be assigned to multiple projects simultaneously where they will need to work with different stakeholder groups and change squad members. 

responsibilities

• Change management
  • Support development and execution of change management strategies with the goal of maximizing talent program adoption
  • Participate in or conduct workshops with clients to identify stakeholders, change impacts, communications and engagement needs, and training needs 
  • Change Management for MSP, RPO, SOW or blended solution implementations dependent on scale
  • Provides input into regular status reports submitted to client and RSR senior stakeholders in line with the project governance
  • Execute Change Management strategies throughout the implementation; this may include preparing communications, designing engagement sessions, creating readiness assessments, scheduling training, and keeping stakeholders engaged 
• Support
  • Adheres to guidelines, best practices and toolkits for effective change management
  • Supports continuous improvements in the way-of-working, tools, methods and solution concepts
• Client Management
  • Supports internal customers to ensure their needs are met and/or helps senior colleagues manage client relationships
  • Works with the Workstream Leads and SMEs, to facilitate their activities for the delivery of the services sold
  • Builds strong business relationships with the client 

key performance indicators

• Change management - understanding of the importance of effective change management to drive sustained behavior change
• Project management - understanding of how to work within a structured project environment; how to manage RAG status reporting, risk and issue management and milestone delivery 
• Aptitude for technology - VMS, ATS, Assessment, CRM & Sourcing tools
• Understanding - MSP, Headcount tracking, RPO and Services Procurement
• Logical thinker - working with Subject Matter Experts to gather information which will ensure project deliverables are met

job

Requirements

education

• University degree preferably in Business, Communications, Adult Learning or relevant business experience
• PROSCI certification highly desired
• Organizational change education highly preferred

experience

• Change Management experience
• MSP/RPO/SOW or Human Capital consulting experience ideal
• Experience navigating large/ complex organizations

knowledge

• Evidence of change management knowledge preferably in MSP, RPO and SOW
• Understanding of the principles of successful change management
• Understanding of project delivery within a fast-paced business environment

additional skills needed

• Strong and open communicator, both written and verbal with excellent literacy and influencing skills
• The ability to digest information, synthesize it and present it for stakeholders to understand easily
• Hands-on approach and strong attention to detail
• Strong planning and organizational skills, combined with good time management 
• The ability to work under pressure, meet deadlines and respond to client needs
• Demonstrate a high degree of adaptability to move from one project to another and sometimes contributing to multiple projects simultaneously
• Managing client relationships with excellent customer facing and interpersonal skills
• Good understanding of the cultural differences between countries 
• Sensitive in working virtual teams
• Demonstrated skills in Smartsheet or similar project management tools
• Thinks through issues by seeing the pattern or big picture, brings facts and ideas together, and develops innovative or creative insights. 
• Uses previous experience and knowledge to achieve full compliance with applicable rules and regulations
• Uses knowledge and skills to work autonomously and plan daily workflow
• Engages with others, getting buy-in to deliver results and skillfully influencing to build support

randstad competencies

intellectual strength

Randstad Sourceright employees leverage strong intellectual power to identify patterns and draw insights from information in order to conceptualize strategic direction, solve problems and identify opportunities.

agility

Randstad Sourceright employees leverage proactively address change on all dimensions. They anticipate change and view situations from different perspectives whilst keeping pace in decision making to realize opportunities and mitigate risks.

excellent execution

Randstad Sourceright employees drive excellent execution by setting robust processes to execute strategies and follow through with strong monitoring and operational navigation to ensure results. Is firm and courageous in leading execution.

partner

Randstad Sourceright leaders build strategic partnerships with clients and stakeholders. They actively shape the external environment for the success of Randstad Sourceright, leveraging their personal credibility and thought leadership in getting people onside.

Willingness to travel (regional and global) is required as appropriate.

Is this the job for you? We would love to hear from you! Please apply directly to the role and we will get in touch with you.