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Lead the database technical team and maintain stable, secure, and compliant database services, providing L2/L3 support and handling technical escalations. Improve service performance and customer experience, support implementations and projects, maintain documentation, and advise management on cost-conscious decisions.
Ensure service stability, uptime of the systems under the portfolio as per the agreed SLA
Provide L2/L3 support in the respective support area and act on technical escalations
Provide guidance and technical insights to the team for continuous improvements
Maintain systems in adherence with the audit and compliance requirements
Lead and manage the technical team supporting database platforms
Key Result Area:
Service uptime and better customer experience
Systems Security and adherence to patching cadence
Project Management and documentation
Ontime Implementation support for new baselines and policies
Experience:
10+ years of experience in database platforms support in a large-scale environment Skills in architecting, implementing and providing post implementation support Ensure on time service delivery to internal and external customers Exposure and knowledge of large-scale production support. Exposure in large-scale upgrades, migrations and transitions in the support area. Security implementation of the products coming under the portfolio Problem, Incident, escalation and change management in line with ITIL process Adoption of new database technologies and open source database support Strong Technical Skills in below solutions:
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