Appointment Scheduler

Looking to take your career to the next level? Then this role is for you!

Join Outsourcey and be part of our mission to revolutionize global talent expansion! We connect businesses with dedicated full-time teams in the Philippines, offering cost-efficient solutions without compromising quality. Join us and help elevate businesses with complete control and comprehensive support. Let's shape the future of work together!

Profile Requirements:

• Previous experience in appointment setting, patient coordination, medical reception, or a similar healthcare administration role.
  

Core responsibilities:

• Answer inbound calls from patients and clients in a professional and empathetic manner
  
• Make outbound calls to prospective and existing patients to book and confirm appointments
  
• Schedule, reschedule and cancel appointments accurately using the practice management system
  
• Follow up with patients who have missed or cancelled appointments to re-engage and rebook
  
• Manage the appointment calendar and ensure it is kept up to date at all times
  
• Triage and direct enquiries appropriately, escalating clinical matters to the relevant team member
  
• Maintain accurate patient records and update contact and appointment details as required
  
• Handle patient queries relating to services, availability and general practice information
  
• Support the smooth running of daily operations through organised and proactive administration
  
• Liaise with the clinical team to communicate scheduling changes and patient updates
  
• Operate during morning shift hours, approximately 9am to 1pm AEST
  

Benefits: Competitive salary Opportunity to shape the HR function of a rapidly growing BPO. Work closely with a team of industry leaders who have successfully scaled BPOs in the past. Career growth and development opportunities.

Please attach your CV and we will be in touch for a confidential chat. Let's do great things together!