Application Support Engineer

THE WORK: Explore new possibilities and contribute your expertise with enthusiasm. You will perform independently and become a subject matter expert while actively participating in discussions and contributing solutions to work-related challenges. This opportunity will allow you to engage deeply with Amazon Connect, fostering growth and innovation. Join us to make a meaningful impact and enjoy a rewarding journey together. Responsible for providing support, maintenance of the company's Contact Center environments, resource must be willing to work in rotational shift to support 24/7 operations. Ensure all reported Incidents and service requests are addressed well within SLA. Adhere to change process and will be collectively responsible as a team for platform availability. Co-ordinate with vendors/other support teams to address incidents reported by users. Experienced in Contact center suite of products with hands-on experience in voice, email and chat. Technically understand of call-flows, architecture of a cloud contact center solution. Background in managing telephony solutions Service Management process know how. HERE'S WHAT YOU WILL NEED: Advanced proficiency in Amazon Connect. Advanced proficiency in Genesys Contact Center Operation. A minimum of 1 of experience in relevant related skills. Bachelor's Degree in relevant field of studies. BONUS POINTS IF YOU HAVE: Advanced proficiency in Cisco Unified Contact Center Enterprise (UCCE). Intermediate proficiency in Engineering Support. Intermediate proficiency in customer service technologies. Advanced proficiency in cloud-based communication platforms.

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com 

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We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.