Application Administrator

Overview

The Application Administrator is responsible for supporting and maintaining enterprise applications, ensuring their optimal performance and availability. They will report directly to the Product Owner for Bullhorn and any other tools the team is responsible for. This role will assist other Application Administrators in mastering the platform and providing continuous service improvements.

The ideal candidate will have extensive experience guiding people in understanding, managing, and supporting various platforms. They must be able to articulate technical concepts and workflows in a clear, easy-to-understand way for end users. They must be able to troubleshoot platform-specific issues and have experience resolving them. They must have a strong understanding of database concepts, including tables, relationships, queries, and reporting. They must have experience collaborating with other teams, such as IT, Development, HR, and other business functions.

The right candidate will be an energetic self-starter who is a Bullhorn or Replicon expert.

Responsibilities

• Responsible for application support and operational activities, including troubleshooting issues and providing timely resolution to user problems
• Worth with other cross-functional teams to support new features, enhancements and upgrades
• Understand new application features and unused module functionality to drive platform expansion and adoption
• Create and maintain process and knowledge documentation needed for other Application Admins and/or end users
• Generate and analyze reports on application usage, performance, and issues to inform decisionmaking and improve efficiency
• Stay abreast for Application updates how it impacts what is in production and any deprecated functionality that must be accounted for
• 2+ years of IT experience on application operations in a large-scale complex environment

Qualifications

Requirements:

• Bachelor’s degree in information technology, computer science, or equivalent experience.

Minimum Experience Requirements:

• Strong problem-solving skills and attention to detail
• Familiarity with application administration and support processes
• Understanding of cloud-based applications and middleware ETL tools
• Experience working and integrating with other enterprise systems (HRIS/ERP/CRM) such as NetSuite, SFDC, ADP, UKG, HubSpot is a plus
• High level of verbal and written communication skills, as well as the ability to help explain complex technical requirements to non-technical people.
• A capacity for working with minimal supervision in complex projects with considerable responsibility.
• Thorough knowledge of SDLC.

About the Company:

Consilio’s consulting and services teams assist legal departments of multinational corporations and their outside counsel to respond to legal matters, reduce legal spending, minimize risks, and operate more efficiently. Whether we are supporting clients with our eDiscovery, document review or legal consulting services, we pride ourselves in delivering service excellence around the globe, wherever it matters to our clients. We are problem solvers. Our knowledge and best practices have been forged from engagements on thousands of matters with hundreds of clients, all around the world. That knowledge also fuels our own technology innovation in order to provide clients with greater leverage to solve challenges at lower cost, with lower risk and in less time.

• Client Experience | Listen for the “why”. Clearly define success. Be accountable. Go the extra distance to create moments that matter. 
• Collaboration | Treat everyone with respect. Welcome diverse views. Partner across geography, generations, and teams. Rally around final decisions. 
• Innovation | Always be curious (ABC). Challenge the status quo. Experiment and fail forward. Build for the future. 
• Grit | Focus on what matters. Work with passion and persistence. Think like an owner. Deliver results you’re proud of.