Analyst I Business Process Transactions

Job Description:

DXC Technology (NYSE: DXC) helps global companies run their mission critical systems and operations while modernizing IT, optimizing data architectures, and ensuring security and scalability across public, private and hybrid clouds. The world’s largest companies and public sector organizations trust DXC to deploy services across the Enterprise Technology Stack to drive new levels of performance, competitiveness, and customer experience. Learn more about how we deliver excellence for our customers and colleagues at DXC.com.

At DXC we use the power of technology to deliver mission critical IT Services that our customers need to modernize operations and drive innovation across their entire IT estate. We provide services across the Enterprise Technology Stack for business process outsourcing, insurance, analytics and engineering, applications, security, cloud, IT outsourcing, and modern workplace.

Our DXC Insurance Services help our customers optimize and transform operations, lower costs, increase agile new channels to growth. Our people, technology and best practices improve and automate highly complex business processes middle and back offices- while facilitating customer experience transformation.

Principal Responsibilities:

• Provide service to annuity contract holders by responding to requests via written correspondence regarding their contract products and benefit plans
• Research and respond to requests and discuss options regarding various aspects of the contract, for example, policy provisions, values, basic procedures, etc
• Process transactions and refer requests for other policy modifications to appropriate areas for processing
• Efficiently access multiple electronic systems to provide complete response
• Work diligently to enhance and strengthen the relationship between the customer and our insurance clients
• Support special campaigns as needed, or if solicited by the customer
• DXC associates are expected to perform these responsibilities in a consistent, professional manner while exercising strong verbal, interpersonal and Quality service skills

Mandatory Qualifications:

•         High school diploma is required as minimum degree (diploma needs to be provided)

•         2 years of Life Insurance and Annuities experience is required

•         Elite customer service experience is required

•         Understanding of insurance products as well as administrative, claims, underwriting and marketing organizations is required

•         Employment is contingent upon successfully completing required background checks and drug screenings, as mandated by client onboarding requirements. Candidates must be willing to comply with all such pre-employment screening processes, and employment is conditioned to successfully clearing all required checks

Other Important Qualifications

•         Excellent oral & written communication skills 

•         Excellent listening skills and ability to articulate ideas

•         Ability to understand and respond clearly to customers in a dynamic, fast-paced environment while promoting a quality image of our clients

•         Demonstrated ability to work in a team environment to improve the delivery of service to internal and external customers

•         Strong organizational skills

•         Demonstrated ability to manage stress

•         Strong computer skills

•         Ability to 'think out of the box' to generate innovative process improvements.

•         Strong math and analytical skills

Work Environment: 

•         This position is fully remote within the United States only

•         Home base, remote – Laptop will be provided

•         Training: 2-4 weeks; typically, 8-4:30/5pm EST; M-F

•         Regular work shift: Monday – Friday, core business hours are 7:30am to 6pm EST (8 hours shift)

•         Applicants must be legally authorized to work in the United States at the time of hire. The company does not provide sponsorship and cannot consider candidates on work visas or requiring future sponsorship. 

Additional responsibilities that may want to include.

• Identify quality and training opportunities.
• Effectively and professionally communicate procedures and coaching opportunities to peers.
• Participate in process improvement projects and data analysis.
• Assist in identifying process bottlenecks and quality assurance.

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.

If you are an applicant from the United States, Guam, or Puerto Rico

DXC Technology Company (DXC) is an Equal Opportunity employer. All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, pregnancy, veteran status, genetic information, citizenship status, or any other basis prohibited by law. View postings below .

We participate in E-Verify. In addition to the posters already identified, DXC provides access to prospective employees for the Federal Minimum Wage Poster, Federal Polygraph Protection Act Poster as well as any state or locality specific applicant posters. To access the postings in the link below, select your state to view all applicable federal, state and locality postings. Postings are available in English, and in Spanish, where required. View postings below.

Postings Link

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Please note: DXC will respond only to requests for accommodations due to a disability.

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.