Amazon Account Manager

Position Type: Full Time
Location: Philippines (Remote)

Why MultiplyMii?

MultiplyMii, is a premium recruitment & HR services company, is growing FAST and we are currently hiring an exceptional Amazon Account Manager who desires to be part of an exciting organization that rewards and values its team members.

Apart from the competitive salary, one clear benefit for you is that MultiplyMii will be there to hold your hand every step of the way, providing you and the client on-boarding, supporting your unique needs, handling any challenges that might come up in your work environment. We are here to give you (and our client) every opportunity to get it right and nurture this relationship.

About the Role

As an Amazon Account Manager, you will be responsible for handling A-Z account management, maintenance and optimization of Amazon accounts. You will be responsible for a variety of functions related to listing and catalog management, account health monitoring, account optimization, stakeholder coordination, performance monitoring and reporting, etc.

Responsibilities

• Proactively manage and monitor day-today account operations. Maintain account health, perform daily health checks, respond to issues, and track key metrics related to account health and compliance.

• Optimize product listings for discoverability, create variation pages, use Helium 10 for competitor analysis, and provide data-driven insights to enhance the catalog and brand presence.

• Ensure products adhere to Amazon’s compliance standards, resolve compliance issues, stay updated on policies, and educate the team on best practices.

• Serve as the main contact for escalating and resolving cases with Amazon support, assist with seller-support tasks, and manage flat files to resolve issues.

• Efficiently manage and update large volumes of product data using flat files.

• Manage and respond to customer inquiries, track feedback, and handle the Amazon Feedback Manager, including disputing negative reviews and generating responses.

Competencies and Qualifications

Must-Have

• Minimum of 3+ years of experience in A-Z Amazon account management.

• Experience in managing multiple accounts and marketplaces simultaneously

• Strong understanding of Amazon’s policies and guidelines.

• Familiarity with Amazon’s Seller Central and related tools

• Proficient in using project management software

• Proficiency in Excel and Google Sheets

• Excellent communication skills and fluent in English, both written and verbal

• Efficiently manage and keep track of tasks and responsibilities to ensure nothing falls through the cracks

• Proactively initiate tasks and projects, demonstrating self-motivation and a results-driven mindset

• Critically evaluate problems to derive meaningful insights and drive informed decision-making

Advantageous:

• Experience in other eCommerce platforms (ie. Walmart, Shopify, eBay, etc.)

• Experience with Amazon Vendor Central

What The Company Offers

• 100% Remote

• Career Growth & Long-Term Stability

• Collaborative & Results-Driven Team

• Learning & Development Opportunities

Technical Requirements

• Reliable PC/Laptop (Dual Monitor setup recommended)

• High-Speed Internet Connection with Backup Solution

• Quiet, Dedicated Workspace for Professional Remote Work

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