Advisory Services Analyst

As an Optum employee, you will provide support to a Health account. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

The Advisory Services Analyst will create and deliver high quality system solutions for our applications, products and services across all technology functions. They consult with users and technology specialists to define business processes and the information systems for supporting those processes. Individuals in these roles may perform analysis and also serve as business liaisons to understand and refine business requirements. They provide technical support in developing systems that are cost effective and meet users' requirements. This function works to create systems that work together in a cohesive manner, enforcing standards and methods consistently across the enterprise. Roles may support both current system improvements and maintenance along with new system development.

You will enjoy the flexibility to telecommute* as you take on some tough challenges.

Primary Responsibilities: 

• Responsible for the technical administration of digital imaging information systems and technologies and the day-to-day support of users of these systems and technologies
• Possesses a comprehensive knowledge of imaging (Radiology, Cardiology, Surgery, Endoscopy, etc.) technologies and the departmental operations that utilize them
• Participates in imaging information system and technology projects
• Provides a track record of superior technical problem identification and resolution abilities and will execute resolution steps with minimal oversight
• Assesses and interprets customer needs and requirements
• Identifies solutions to non-standard requests and problems
• Solves moderately complex problems and/or conducts moderately complex analyses
• Works with minimal guidance; seeks guidance on only the most complex tasks
• Translates concepts into practice
• Provides explanations and information to others on difficult issues
• Acts as a resource for others with less experience
• Provides day-to-day technical support of digital imaging information systems and technologies and customer support of the users of these systems and technologies with moderate oversight
• Performs complex system administrative functions (e.g., system table build functions, patient and exam merges, configure routing of imaging studies, system performance monitoring, storage queue management, etc.)
• Identifies problem and/or opportunity for improvement, develops documentation and communicates new procedures and processes that contribute to the optimal use of digital imaging information systems and technologies
• Provides after-hours on-call support for the immediate resolution of critical/emergency system issues with appropriate supporting protocol in place
• Travels between hospital facilities, its subsidiaries and affiliates, offices, vendor locations and other sites as required

What are the reasons to consider working for UnitedHealth Group?   Put it all together - competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include:

• Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
• Medical Plan options along with participation in a Health Spending Account or a Health Saving account
• Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage
• 401(k) Savings Plan, Employee Stock Purchase Plan
• Education Reimbursement
• Employee Discounts
• Employee Assistance Program
• Employee Referral Bonus Program
• Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• 2+ years of experience in technical administration or day-to-day support of digital imaging information systems (e.g., PACS, RIS, DICOM, VNA)
• 2+ years of experience supporting clinical departmental operations in imaging disciplines such as Radiology, Cardiology, Surgery, or Endoscopy
• 1+ years of demonstrated experience troubleshooting and resolving complex technical system issues independently with minimal oversight
• 1+ years of hands-on experience designing, developing, or implementing automated tools, scripts, or software solutions to improve operational processes

Preferred Qualifications: 

• Experience evaluating and implementing emerging diagnostic imaging technologies or clinical workflow tools
• Familiarity with healthcare interoperability standards (e.g., HL7, DICOM) and health data privacy regulations
• Strong cross-functional project execution and communication skills across technical and clinical teams
• Experience building and optimizing enterprise software platforms or automated solutions

Soft Skills:

• Customer Service Skills 

*All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you’ll find a far-reaching choice of benefits and incentives. The salary for this role will range from $60,200 to $107,400 annually based on full-time employment. We comply with all minimum wage laws as applicable.  

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

#RPO, #GREEN