Advancement Data and Systems Manager

JOB PURPOSE

The Advancement Data and Systems Manager serves as a trusted, approachable resource for the Advancement team, ensuring AIM's CRM database remains accurate, nimble, and equipped to support campaign, event, and reporting needs. This role carries both a strategic view of the database and hands-on responsibility for its day to day accuracy, training, and support. Reporting to the Advancement Operations Manager, the Advancement Data and Systems Manager brings a solutions-oriented, team-first approach to keeping AIM's data dynamic and usable across the organization.

ESSENTIAL DUTIES AND RESPONSIBILITIES

I.E. THOSE WHICH ARE BASIC, NECESSARY, AND AN INTEGRAL PART OF THE JOB

ADMINISTRATION

• Serve as the organization's database expert for Virtuous and its connected systems 
• Maintain database security, structure, and performance, including user access controls
• Oversee data entry standards, data accuracy, and ongoing data clean up
• Manage confidential donor records and uphold data treatment standards
• Build and maintain reports and queries (ongoing and ad hoc) to support Advancement, Marketing, leadership, and the Board
• Manage fundraising tracking and reconciliation, including Officer projections and coordination with Finance

COMMUNICATION AND SUPPORT

• Act as the primary point of contact for Virtuous and connected systems across the organization
• Train and onboard staff on database use and best practices, and maintain reference documentation
• Communicate donor care tasks to the Advancement team based on gift activity
• Partner with the Advancement Operations Manager and team on ongoing projects and priorities

BUSINESS ANALYSIS

• Own and evolve the database's overall data strategy and architecture, including for campaigns and segmentation
• Produce and maintain leadership and Board-facing reports, identify data gaps, trends, and improvement opportunities, and lead the change management and training needed to act on them.
• Partner with Advancement Leadership Team(ALT) on data-informed strategy for campaigns and stewardship
• Partner with IT on change management processes, including system updates, policy changes, and integrations.

• Additional duties as assigned. 

ANTICIPATED TRAVEL REQUIREMENTS

Minimal anticipated travel, some travel possible based on team connection events.

POSITION QUALIFICATIONS AND REQUIREMENTS

KEY RELATIONSHIPS

Reports to: Advancement Operations Manager

Direct Reports: None

EDUCATION AND EXPERIENCE

• Bachelor's degree in a related field, or equivalent combination of education and experience
• 3-5 years of experience managing a CRM or donor database, ideally in a nonprofit or fundraising environment
• Experience with Virtuous or a comparable CRM (Salesforce, Raiser's Edge, Bloomerang, Neon CRM) strongly preferred
• Ability to translate data into clear, actionable insights for non-technical stakeholders (Advancement leadership, Officers, Board)
• Strong training and documentation skills, with the ability to explain technical concepts to non-technical users
• Track record of being a responsive, approachable resource across departments (Advancement, Marketing, Finance)
• Ability to manage competing requests and prioritize a fluctuating workload independently

ESSENTIAL BELIEFS AND VALUES

I.E. OUR EMPLOYEES ALIGN WITH THE FAITH AND FOUNDATION OF THE ORGANIZATION INCLUDING THE ITEMS LISTED BELOW

• Maintains a personal relationship with Jesus Christ and is a consistent witness of Jesus Christ.
• Speaks of Agape International Missions, our staff, our partners, participants in our programs, and other organizations with respect and honor across all communication platforms, faithfully praying for each.
• Acts as an Advocate for AIM and each individual AIM serves, understanding the problem, raising awareness of the need, and how everyone can respond.
• Treats all AIM’s employees, volunteers, clients, Expats, and those involved with our mission with proper respect and grace as aligned with biblical principles and AIM leadership’s expectation of Culture.
• Adheres to AIM’s Mission, Vision, Values, and Statement of Faith.

PHYSICAL DEMANDS AND WORK ENVIRONMENT

THE PHYSICAL DEMANDS AND WORK ENVIRONMENT CHARACTERISTICS ARE REPRESENTATIVE OF THOSE THAT MUST BE MET BY AN EMPLOYEE TO SUCCESSFULLY PERFORM THE ESSENTIAL FUNCTIONS OF THIS JOB. REASONABLE ACCOMMODATIONS MAY BE MADE TO ENABLE INDIVIDUALS WITH DISABILITIES TO PERFORM ESSENTIAL FUNCTIONS.

PHYSICAL

The employee is regularly required to talk or hear. The employee must frequently stand, walk, sit, bend, stoop, kneel, climb, use hands to finger, handle, or feel, and reach with hands and arms. The employee is regularly required to lift and/or move up to 20 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, and the ability to adjust focus.

WORK ENVIRONMENT

The employee is regularly in an office environment with adequate light and low noise levels.