Administrative & Marketing Support Specialist

We're looking for an Administrative & Marketing Support Specialist who is organized,
proactive, and enjoys keeping operations running smoothly behind the scenes. This role is ideal
for someone who is a self-starter, enjoys solving problems, and is comfortable supporting both
internal teams and customers. You'll assist with administrative tasks, marketing support, and
CRM management while helping improve processes as our company continues to grow.
We are always looking for enthusiastic, problem-solving personalities. Fluent English and
exceptional teamwork skills are required for all of our positions. Please submit your resume or
any documentation in English. We can't wait to meet you!

Qualifications
● Exceptional English communication skills, both written and verbal (C1 level Minimum).
● Enthusiastic, positive attitude, eager to work with others and solve problems.
● Previous administrative or customer support experience required.
● Experience using GoHighLevel (GHL) CRM is required.
● Familiarity with Meta platforms and digital marketing.
● Comfortable working with spreadsheets and organizing data.
● Experience utilizing AI tools to improve productivity.
● Excellent customer service and communication skills.
● Strong problem-solving abilities with a proactive, go-getter mindset.
● Ability to professionally de-escalate customer concerns and difficult situations.
● Highly trustworthy, organized, and able to work independently while managing multiple
priorities.

Responsibilities
● Build and maintain customer payment portals.
● Respond to customer support tickets in a timely and professional manner.
● Assist customers and internal team members with administrative requests.
● Maintain and update information within GoHighLevel CRM.
● Support marketing initiatives and behind-the-scenes campaign management.
● Organize and maintain spreadsheets and operational records.
● Utilize AI tools to improve workflow efficiency.
● Assist with Meta marketing support and related administrative tasks.
● Identify opportunities to improve systems and processes.
● Collaborate with team members to support business growth and daily operations.

What We Offer
● Fully remote Position! Work from any place in the world!
● Take your local Holidays: We understand how important it is to take time with your family
and loved ones on important days.
● Paid vacation.
● Professional Growth: Opportunities for training and development in a fast-growing
company.
● Compensation: Competitive salary and performance-based incentives.

About FullPond
At FullPond, we care about people. We're all about transforming the way businesses discover
and collaborate with remote talent. We're passionate about connecting amazing people with
great companies. We are always looking for people who are eager to roll up their sleeves, work
hard, and create solutions to problems. This energy and attitude is what makes us unique. We
believe in transforming lives through meaningful work and opportunities that reward your effort
and dedication. Join us to grow professionally, collaborate with global teams and make an
impact-all while working for top-tier companies eager to value your skills and potential.