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AI Summary
Transform Digital Healthcare with Telstra Health
At Telstra Health, we’re shaping the future of healthcare with connected solutions that make care safer, faster, and more seamless. From hospitals and clinics to aged care and community programs, our technology empowers teams to deliver better care—wherever it’s needed.
Trusted across programs like 1800Respect, the Leaving Violence Program, and the National Cancer Screening Registry, we connect care in ways that truly make a difference.
About the role
As an Account Manager (Renewals) in our Sales, Marketing and Communications team, you’ll bring a customer-focused, commercially minded approach to managing renewals, strengthening customer partnerships and identifying growth opportunities across our PowerHealth portfolio
What you’ll be doing
- Owning and managing the end-to-end contract renewal lifecycle, including tracking upcoming expiries and driving proactive renewal timelines.
- Leading renewal execution activities such as quote creation, approvals, pricing and contract finalisation in collaboration with pricing and legal teams.
- Operating within CRM systems to facilitate accurate quoting, approvals and pricing workflows, ensuring efficient and compliant commercial processes.
- Acting as the primary point of contact for all renewal-related matters, leading customer discussions, presentations and negotiations with key stakeholders.
- Building strong customer relationships focused on renewal readiness, value conversations and long-term retention outcomes.
- Identifying growth opportunities across products and services (initially focused on PowerHealth) as part of renewal discussions, while feeding customer insights back into the business.
About you
- Brings experience in commercial customer service, contract management and renewals environment, with a strong interest in healthcare, hospitals or digital health environments.
- Demonstrates solid attention to detail, works methodically through defined processes and is focused on delivering reliable, high-quality renewal outcomes.
- Comfortable working with pricing and legal teams on contracts and engaging confidently with senior stakeholders.
- Shows an appetite to build Salesforce capability and deepen understanding of healthcare and hospital customers over time.
- Keen to grow in an account management career path, including strengthening contract renewal skills and progressing from more junior experience into a specialist renewal role
About Us
Flexibility isn’t a perk - it’s how we work! Love solving meaningful problems in an innovative, evolving environment? You’ll fit right in! At Telstra Health, your work is impactful, your growth is supported, and your ideas are heard.
By joining our team of health and tech experts - you’ll learn, grow, and make a real-world difference.
Perks & Benefits
- Free Telstra mobile & plan (eligible employees only)
- 25% off Telstra products & services
- 16 weeks paid gender-equal parental leave + extra leave options
- Career breaks, study support & ongoing learning programs
- Free 24/7 professional support for you & your family
- Employee rewards program: discounts on shopping, gyms, movies, health insurance & more
We’re committed to inclusion. Aboriginal and Torres Strait Islander people, individuals from all backgrounds, and those living with or caring for someone with a disability are encouraged to apply. Even if you don’t tick every box, we want to hear from you.
We’re a Circle Back Initiative Employer—you’ll get a response for every application.
Apply today to join a team that’s making a real difference in healthcare.
Learn more about how Telstra Health is improving lives through digitally-enabled care here.
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