Account Manager, International Distributors

Description

Hogan Overview

Hogan Assessment Systems, an international authority in personality assessment, helps businesses reduce turnover and increase productivity by hiring the right people, developing key talent, and evaluating leadership potential.

Available in 50 languages across 180 countries, our portfolio of employee selection, development, and leadership products allow companies to better manage their human resource capital and retain top talent.

Our Values

How we show up matters as much as what we do. These values shape how we work together and show up for our clients every day. 

• Quality — We are committed to quality and continuous improvement.
• Customer First — Our success depends on our customer relationships.
• One Hogan — We work hard, have fun, and value our colleagues.
• Innovation — We will continue to be the leader in the assessment industry.

Summary/Objective

The Account Manager is responsible for supporting the relationship with distributors and ensuring the utmost in client satisfaction. As a primary support function, the Account Manager works closely with Regional Directors and Consultants on Hogan’s International Distributor team to coordinate all internal and external resources as specified by the project or account. Detail orientation, effective time management, openness to learning, and professional communication are all necessary characteristics for a successful Account Manager.

Essential Functions

• Develop a complete understanding of all Hogan systems, processes, and procedures. 
• Coordinate, support, and manage communications with distributors.
• Liaise with shared services internal to Hogan to establish and maintain accounts for distributors.
• Provide timely and effective support to consultants on the team as well as to the distributors.
• Respond to inbound international leads and manage lead distribution for the network.
• Document and track client account activities in customer and contract databases.
• Ability to deliver high-quality service in times of heavy workloads and ambiguous situations.
• Work with multiple internal Hogan departments and distributors to localize and translate Hogan content.

Please note this description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

Benefits & Perks

We offer a well-rounded benefits package to support your health, financial well-being, and life outside of work:

• Medical, dental, and vision insurance
• Health care Flexible Spending Accounts (FSA), Health Savings Accounts (HSA), and life insurance
• 401(k) savings plan with employer contributions
• Competitive pay
• Education assistance to support your growth
• Wellness and mental health programs

Time to recharge and take care of what matters:

• Flexible paid time off
• 9 company holidays + 1 floating holiday
• 320 hours of Parental Leave
• Office closure between Christmas and New Year’s

Extras that make a difference:

• Pet insurance
• Employee discount program
• Opportunities to give back through volunteer and social impact initiatives

Requirements

• 1+ years of B2B customer service or account management experience preferred
• 2-5 years in professional office environment preferred
• Bachelor’s degree in management or business preferred
• International business experience is preferred
• Proficiency with Microsoft Office Suite preferred
• Bilingual or multilingual skills preferred

Travel

• Up to 10% 

Work Environment/Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully meet the essential functions of the job. While performing these duties, the employee is regularly required to talk or hear, frequently required to stand, walk, use hands or finger, handle or feel; reach with hands and arms; lift up to 20 pounds. This position routinely uses standard office equipment. 

FLSA Status

Exempt

Work Authorization

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document upon hire.

Hogan is an EEO/AA/M/F/Vet/Disability Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

To be considered for this role, you must reside in one of the following states: Alabama, Arkansas, Colorado, Florida, Georgia, Illinois, Indiana, Minnesota, Missouri, New Jersey, North Carolina, Oklahoma, South Carolina, Texas, and Wisconsin.