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AI Summary
The Account Manager will handle client onboarding, engagement, and day-to-day account coordination for the German-speaking market. They will also manage client queries, resolve issues in collaboration with internal teams, and proactively maintain account activity.
VT Markets is an award-winning multi-asset brokerage trusted by over 3 million traders in over 160 countries with 450 employees - and growing. Founded in 2015 with the mission to make trading accessible to everyone, VT Markets offers a robust trading environment, over 1000 tradeable instructions, ultra-low spreads, and lightning-fast execution. We are committed to providing excellent customer service and empowering modern trades to seize market opportunities. Our platform allows traders to trade anytime, anywhere, supporting them in their journey to build a safe financial future.
VT Markets is expanding its client support coverage for the European region and is building a dedicated Account Manager team. We are looking for a German-speaking Account Manager to support client onboarding, engagement, and day-to-day account coordination.
VT Markets is expanding its client support coverage for the European region and is building a dedicated Account Manager team. We are looking for a German-speaking Account Manager to support client onboarding, engagement, and day-to-day account coordination.
- Fluent in German (spoken and written).
- Minimum 1 year of experience in telesales, telemarketing, customer service, or similar client-facing roles within trading platforms or financial services.
- Strong communication and relationship-building skills.
- Comfortable working in a fast-paced, target-driven environment.
- Detail-oriented with a strong awareness of compliance and internal procedures.
- Engage new and prospective clients through company-approved communication channels.
- Establish and develop business relationships with new and prospective customers to generate new business for the Company's products/services.
- Maintain regular client communication to support engagement and account activity.
- Prepare activities utilizing available tools, reports, action items and business insights to enable a productive sales activity.
- Follow up with clients who have reduced or inactive account activity to understand service-related needs.
- Proactively reach the client in case of any information needed from the client in order to address the payment issues.
- Manage incoming client queries and concerns in a timely and professional manner.
- Coordinate with internal teams (Operations, Compliance, Relationship Managers) to resolve client issues.
- Maintain accurate records and ensure all interactions follow internal policies and regulatory guidelines.
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