Account Manager
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AI Summary
The Account Manager will own direct sales activities for assigned accounts and prospects to drive growth in the life sciences and healthcare markets. Responsibilities include developing account plans, maintaining multi-level relationships, and introducing new products and solutions to customers.
Location: Remote in the US
Compensation: Annual Salary from $87,546 to $98,490 DOE
Position Summary
As an Account Manager with ThermoSafe, you will play a critical role in helping customers protect temperature-sensitive products across life sciences, healthcare, and other essential markets. Reporting to the Director of Sales, you will own direct sales activity for assigned accounts and prospects, build trusted multi-level relationships, and uncover opportunities to grow existing business while introducing new products, services, and solutions. This is an opportunity for a driven sales professional to represent an innovative leader in cold chain packaging, strengthen ThermoSafe’s position in the marketplace, and make a meaningful impact in a business where every degree matters.
Key Responsibilities
Customer growth and market development are key priorities at all times
- Prepare and maintain updated account plans for major accounts and prospective accounts within assigned areas of responsibility.
- Provide marketing with input to support strategic planning and develop account plans aligned with overall division strategies.
- Implement and coordinate activities related to each account plan and monitor each plan for effectiveness.
- Provide appropriate personnel with regular progress reports covering each account plan.
- Establish and closely monitor a call plan for all customers and prospective customers within the assigned area of responsibility, implementing changes as required.
- Monitor customer and prospective customer activity and report on expansions, closings, business trends, and other factors impacting volume levels.
- Maintain detailed customer files, including share, relative quality, relative price, specifications, contacts, competitor information, and other key account details.
- Establish and maintain multi-level contacts at major existing and prospective accounts.
- Communicate pertinent information involving assigned accounts and prospective accounts to appropriate personnel through reports of call.
- Seek out and promote new product and service offerings, new uses for existing product lines, and potential candidates for acquisition.
- Develop and maintain a complete list of prospective customers within assigned areas of responsibility.
- Provide sales projections for products and customers within assigned areas of responsibility for use in developing sales budgets.
- Investigate customer complaints promptly and accurately and coordinate resolution to the complete satisfaction of the account.
- Assist division marketing with trade shows, conventions, and trade association meetings as requested.
- Stay current on selling techniques and continuously improve product knowledge and marketplace knowledge.
- Serve as coordinator for regional accounts as requested by management.
- Champion new products and services for the region as requested.
- Submit expense reports, reports of call, itineraries, and all other required reports on schedule.
- Promote company goodwill and maintain proper relationships with customers and prospective customers.
- Comply with all company policies.
Qualifications
- 4-year undergraduate degree or equivalent experience.
- Minimum of 3 years of sales experience.
- Knowledge and experience in cold chain packaging - strongly preferred
- Strong ability to develop account plans, manage customer relationships, and identify new business opportunities.
- Ability to communicate account activity, market trends, sales projections, and customer needs clearly and consistently.
- Demonstrated ability to work independently in a remote sales environment while managing multiple priorities.
Preferred
- Experience supporting trade shows, conventions, or trade association meetings.
- Proven ability to promote new products, services, and new uses for existing product lines.
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