Account Manager

Job Overview

We are seeking a motivated and experienced Account Manager to support a UK-based employer in managing client relationships and driving business growth. This role is ideal for a South African professional who is organised, proactive, and confident working with UK teams remotely.

Key Responsibilities

• Manage and support a portfolio of UK-based client accounts, ensuring high satisfaction and retention
• Handle client queries, escalations, and ongoing communication efficiently
• Communicate effectively with internal teams and external stakeholders across time zones
• Maintain accurate records of client interactions, contracts, and account data
• Use relevant tools such as CRM platforms, project management software, and communication tools
• Support the wider team with reporting, presentations, and strategic account planning
• Identify opportunities to upsell, cross-sell, or improve the client experience

Qualifications and Experience

• 2+ years of experience in account management, client services, or a related field
• Excellent written and verbal communication skills in English
• Strong organisational skills with the ability to manage multiple accounts simultaneously
• Proficient in CRM systems and Microsoft Office or Google Workspace
• Able to work independently and manage your own time effectively
• High attention to detail and a proactive approach to problem-solving
• Experience working with UK-based clients or employers is advantageous
• Must have a reliable laptop, stable internet connection, and a quiet working environment

Salary: R35,000/month | 100% Remote