Account Manager

Account Manager 

About the Role 

As an Account Manager, you will be responsible for driving the strategy and growth of a book of Integrate’s strategic customers. In this role, you will be responsible for maintaining the current revenue and usage of these customers, as well as identifying, pitching, and facilitating growth opportunities. You should be comfortable with building deep relationships at all levels of a customer’s organization and adept at managing complex customer relationships and negotiations. You will also work cross-functionally with senior members of Integrate’s team to strengthen relationships, coordinate customer efforts, and provide input as we evolve our product roadmap and processes. 

Key Responsibilities 

• Build and nurture strong, long-term relationships with Integrate’s strategic clients, acting as a trusted advisor and key point of contact. 

• Lead regular client interactions—including status meetings, upsell conversations, and quarterly business reviews (QBRs)—to ensure alignment and drive meaningful outcomes through the Integrate platform. 

• Proactively promote the adoption of new and enhanced features to maximize platform value across your customer portfolio. 

• Manage the full lifecycle of renewals and upsell opportunities, ensuring seamless execution and alignment with customer goals. 

• Partner closely with Product, Design, and Engineering teams to provide customer-driven insights that help shape the product roadmap and improve user experience. 

• Work cross-functionally with internal teams to ensure a coordinated, high-quality experience for every client. 

• Demonstrate excellent presentation and communication skills, operating with a sense of urgency, ownership, and professionalism. 

• Play an active role in contributing to team initiatives and fostering a collaborative, positive culture at Integrate. 

• Other duties as assigned. 

Qualifications 

• 6+ years of experience in account management, customer success, or client services within a SaaS or technology company 

• Proven ability to manage and grow enterprise or strategic accounts 

• Strong understanding of SaaS business models, customer lifecycle, and retention drivers 

• Experience with tools like Salesforce or similar CRM/CSM platforms 

• Excellent relationship-building, communication, and negotiation skills 

• Analytical and data-driven with the ability to derive insights to guide client strategy 

• Bachelor’s degree in Business, Communications, or related field preferred