Account Executive, Client Services

What You’ll Do

Are you passionate about science, customer service, and delivering high quality work? As our Account Executive, your primary goal is to oversee successful implementation of existing client SOWs, coordinate internal and external resources, manage timelines and budgets, and provide day-to-day communication with the clients. You will troubleshoot, remain cool under pressure, and communicate concisely and effectively to keep clients and internal teams informed and organized.

A Day in the Life

• Demonstrate knowledge of therapeutic area of assigned account(s) and competitive environment as well as healthcare regulation implications
• Demonstrate knowledge of agency procedures, identify typical issues, and escalate appropriately 
• Employ ability to modify core product framework plans to form custom project plans
• Evaluates deliverables against Project Briefs
• Show resourcefulness and thoroughness in supporting the development of tactical plans (including budgets and timelines)
• Work with client and internal teams to successfully execute scoped tactics
• Provide accurate and thorough documentation: status reports, contact reports, timelines
• Own of day-to-day tactics and execution within agency
• Synchronize communications between account teams, support teams, vendors, and client
• Communicate basic agency recommendations to clients effectively and concisely
• Assist with budget development and ensure invoicing is consistent with agree-upon payment terms
• Keep accurate record of time spent on client work and manages project burn rate
• Assists in project reconciliation and works with accounting to ensure accurate billing
• Other duties may be assigned to help drive deliverables within this role

What You Must Have

• Bachelor’s Degree
• 2+ years’ of client services experience and
• 1+ year of agency or pharmaceutical advertising experience (required)
• Good working knowledge of pharmaceutical and biotech industries and scientific communications
• Ability to travel as needed (US and ex-US) for up to 40% of the time
• Is proactive and results oriented, with a commitment to accountability
• Possesses strong interpersonal skills, with the ability to interact effectively and professionally at all levels within the organization and with clients
• Proficiency in MS Office, Adobe, WebEx (or other similar systems)
• Excellent problem-solving skills, including the ability to analyze information skillfully, develop alternative solutions, and work well in group problem solving solutions
• Strong organizational skills
• Ability to retain and protect confidential client and company information

What You Might Have, but isn’t required

• Oncology/hematology experience

• Experience using cloud-based system servers such as Egnyte
• Experience working in a completely virtual environment

The Team You’ll Work Closest With

You will work closely with your fellow account team members and report to the Director or Senior Director of Client Services to drive perfect execution of client deliverables.

Why You’ll Love Us

• 100% remote environment with opportunities for local meet ups
• Positive, diverse, and supportive culture
• Passionate about serving clients focused on Cancer and Blood diseases
• Investment in you with opportunities for professional growth and personal development through Vaniam Group University
• Health benefits – medical, dental, vision
• Generous parental leave benefit
• Focused on your financial future with a 401(k) Plan and company match
• Work-Life Balance and Flexibility
  • Flexible Time Off policy for rest and relaxation
  • Volunteer Time Off for community involvement
  • Summer Fridays with shortened hours
• Emphasis on Personal Wellness
  • Virtual workout classes
  • Discounts on tickets, events, hotels, childcare, groceries, etc.
  • Employee Assistance Programs

Compensation: Salary offers are based upon several factors including experience, education, skills, training, demonstrated qualifications, location, and organizational need. The range for this role is $65,000 - $80,000. Salary is one component of the total earnings and rewards package offered.

About Us

Vaniam Group is a people-first, purpose-driven, independent network of healthcare and scientific communications agencies committed to helping biopharmaceutical companies realize the full potential of their compounds in the oncology and hematology marketplace. Founded in 2007 as a virtual-by-design organization, Vaniam Group harnesses the talents and expertise of team members around the world. For more information, visit www.VaniamGroup.com.